ComplaintsforGrand Park Hotel Vancouver Airport Ascend Hotel Collection
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Complaint Details
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Initial Complaint
04/09/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
My recent stay at the Grand Park Hotel in Vancouver from August 27, 2024 to August 29, 2024. is a nightmare. My experience did not meet the standards one would expect from a reputable establishment at such hotel .Upon entering my room, I was appalled to find spider webs in the corner of the wall, dusty furniture, and small flies. The ceiling was covered in mold, and the overall environment felt damp and unclean. Additionally, the bed sheets were improperly placed under the mattress, which further contributed to an uncomfortable and unpleasant stay. It seems that the room haven't been used for long ******* the bathroom, the unopened box soap is all wet. There are three bottles of amenties which are one conditioner and 2 shampoos. The 2 shampoos are in different colors, one is green and one is transparency, but there is no shower gel. The ventilation inside the bathroom is not working, making a very damp and wet environment on the walls and ceiling with molds.We immediately reported these issues to the front desk, but no action was taken, and there was no duty manager or room service available to address our concerns. The following morning, we reiterated our complaints, and the front desk assured us that the situation would be addressed. However, when we returned to the hotel that evening, no improvements had been made. We were promised that a duty manager would meet us the next day, but we left the hotel without any resolution.Given the significant discomfort and health concerns caused by these conditions, My daughter and my grandson sleep with nightmare, and got sick in their breathing system when returning back to *******.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.