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          Find a Location

          My House Design/Build Team Ltd. has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileMy House Design/Build Team Ltd.

            Home Renovation
            Multi Location Business
            BBB accredited business

            Contact Information

            15356 Fraser Hwy

            Surrey, BC V3R 3P5

            Visit Website
            Email this Business
            (604) 694-6873

            Business hours

            9:00 AM - 4:30 PM
            Business Hours
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            9:00 AM - 4:30 PM
            Closed
            Closed

            Customer Reviews

            5/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 25/9/2009

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            My House Design/Build Team Ltd is a full service Design/Build company that offers a variety of renovation services—single room improvements, whole house renovations, new custom homes

            Business Details

            This is a multi-location business.

            Find a Location

            My House Design/Build Team Ltd. has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              15356 Fraser Hwy, Surrey, BC V3R 3P5
              Email this Business
              BBB File Opened:
              1/10/2008
              Years in Business:
              25
              Business Started:
              1/9/1999
              Business Incorporated:
              30/7/2008
              Accredited Since:
              25/9/2009
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Related Businesses
              Hours of Operation

              Primary

              M:
              9:00 AM - 4:30 PM
              T:
              9:00 AM - 4:30 PM
              W:
              9:00 AM - 4:30 PM
              Th:
              9:00 AM - 4:30 PM
              F:
              9:00 AM - 4:30 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Graeme Huguet, President/Director
              • Shawna Binns, Office Manager
              • Tammy Huguet, Director
              • Sarah Antonich, Marketing Director
              Contact Information

              Principal

              • Graeme Huguet, President/Director

              Customer Contact

              • Shawna Binns, Office Manager
              Additional Contact Information

              Fax Numbers

              • (604) 951-4093
                Primary Fax

              Email Addresses

              Website Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              27/11/2023

              Complaint Type:
              Billing Issues
              Status:
              Resolved
              Signed a renovation contract on 25th January 2023 but decided to cancel in June 2023 after realizing that they were not been discrete. It took them 2 months to finalize the contract with additional charges covering a total of over $22,000 in total payments app**** and withheld over $9,000 to our credit until we sign a waiver forbidding us to stop further action(s) in this matter. We asked for proof of what we had been charged for but were told to check into the portal that had been setup for us which contained only time sheet charges with nothing to relate to what those time charges relate to but simply "design" or even "construction". We were told that our requests for all that we had been charged for to be given to us as these will be needed for our continuation of the renovation with others. They had since stopped responding to my emails! All I am expecting is for me to get what I had been charged and paid for or refund whatever charges which shouldn't been charged. They had ***** ********* of money in their hands to *** us because they were ****** of something in the **** *
              Read More
              Read 1 More Complaints

              Customer Reviews

              15 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Li Ping T

              19/11/2024

              From the moment we met Graeme and the team at My House Design Build, we knew we were in good hands. Their passion for home renovation and commitment to client satisfaction were evident from the start.*****, our project manager, was incredibly helpful and patient, guiding us through every step of the process. ******, our interior designer, had a keen eye for detail and a knack for translating our vision into reality. ***, the construction manager, was highly skilled and efficient, ensuring that the project stayed on track and within budget. And ******** meticulous budgeting and timely communication were instrumental in the overall success of the renovation.The entire process was smooth and enjoyable, thanks to the dedication and professionalism of the My House team. We're thrilled with the results. Our daughter loves her new space, and our kitchen and outdoor areas have become our favorite gathering spots.We wholeheartedly recommend My House Design Build Team to anyone seeking a reliable and talented renovation partner.
              Read 14 More Customer Reviews

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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