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            Business ProfileBuildDirect

            Building Materials
            BBB accredited business

            Contact Information

            090 200 Granville St

            Vancouver, BC V6C 1S4

            Visit Website
            Email this Business
            (877) 631-2845

            Business hours

            6:00 AM - 4:30 PM
            Business Hours
            6:00 AM - 4:30 PM
            6:00 AM - 4:30 PM
            6:00 AM - 4:30 PM
            6:00 AM - 4:30 PM
            6:00 AM - 4:30 PM
            8:00 AM - 2:00 PM
            8:00 AM - 2:00 PM

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            Get a Quote

            Customer Reviews

            4.44/5

            Average of 16 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            4 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 23/9/2011

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            BuildDirect offers a wide selection of flooring products across categories in solid hardwood, laminate, engineered, bamboo, vinyl and carpet products.

            Products & Services

            Hardwood Flooring, Unfinished Hardwood Flooring, Engineered Hardwood Flooring, Bamboo Flooring, Laminate Flooring, Ceramic Tile , Porcelain Tile, Travertine Tile, Marble Tile, Granite Tile, Slate Tile, Limestone Tile, Vinyl Plank Flooring, WPC Vinyl Flooring, SPC Rigid Core Vinyl Flooring, Carpet Tiles, Composite Decking, Wood Decking, Deck Tiles, Flooring Adhesives, Flooring Underlay, Floor Moldings

            Business Details

            Location of This Business
            090 200 Granville St, Vancouver, BC V6C 1S4
            Email this Business
            BBB File Opened:
            2/10/2003
            Years in Business:
            25
            Business Started:
            1/10/1999
            Business Incorporated:
            6/3/2003
            Accredited Since:
            23/9/2011
            Type of Entity:
            Corporation
            Alternate Business Name
            • BuildDirect.com Technologies Inc.
            Hours of Operation

            Primary

            M:
            6:00 AM - 4:30 PM
            T:
            6:00 AM - 4:30 PM
            W:
            6:00 AM - 4:30 PM
            Th:
            6:00 AM - 4:30 PM
            F:
            6:00 AM - 4:30 PM
            Sa:
            8:00 AM - 2:00 PM
            Su:
            8:00 AM - 2:00 PM
            Business Management
            • Ben Woodward, Director of Operations
            Contact Information

            Principal

            • Ben Woodward, Director of Operations

            Customer Contact

            • Ben Woodward, Director of Operations
            Additional Contact Information

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            4 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            24/06/2024

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            Just like the other description of complaints on here against Build direct...my floors are commercial grade they should not be losing it's stain..the pvc is showing through the knots on flooring we are a family of 3 so we do not get lot's of traffic..the flooring is only in our great room..around 270sq feet..I called Build direct uploaded pictures as they asked for...a ****** tech man acknowledged the problem..****** stated I needed to hire a 500 dollar inspector that they would set up..I said are you kidding me..we have lifetime warranty and 10 year limited warranty as well ..I said. We paid a little over 1k for this flooring you expect us to pay 500 for an inspection...r u kidding me ..so here i am also complaining and filing a complaint
            Read More
            Read 3 More Complaints

            Customer Reviews

            16 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Carlos P

            01/01/2024

            On July 8th, 2019, I purchased 51 boxes of ******* Vinyl Planks - 5.5mm SPC Click Lock - Influence Collection White **** It was installed January 2020 by a professional installer. We made sure to follow the detailed instructions and were barely able to lay the product down. We thought it was a good product for the first year. Beginning in September of 2022 the product started showing signs of buckling throughout the home. No rhyme or reason as the areas with the most buckling are not exposed to direct sunlight or excess humidity. This has been the worst purchase decision we have ever made. **************** is non-existent. Mailbox is always full. Emails go unanswered. *********** *** *** *** ******** *** ***** *** **************** ***** ****** ****** I will never purchase from this company again. I'll spend the next 3-5 years sharing my story until people begin to realize that this company is selling faulty products. Don't be fooled, floors may look nice for a year or two then prepare to rip it out and replace it due to delamination and buckling. If I could rate zero stars I would. Order # ******* Date of Purchase July 8th, 2019

            BuildDirect Response

            03/01/2024

            Thanks for taking the time to provide feedback on your experience, *************We are sorry to hear you have encountered an issue with a product installed. Buckling is typically linked to change in moisture and/or humidity within your property and information around this is widely made available online.I can see you emailed into our customer service mailbox (which is fully active and working) on the 1st January ****. We were closed on this day as it is New Years Day but I can see that we responded on the 2nd January **** and we are currently awaiting further information from you to be able to assist you further. Comments around our CEO are inaccurate and not relevant to the issue you are experiencing with your floor.We look forward to hearing back from you so we can assist further.Kind regards,BuildDirect
            Read 15 More Customer Reviews

            Local BBB

            BBB serving Mainland British Columbia

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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