Business ProfileforAritzia LP

Aritzia has lost an almost 20 year customer. I sent a return with their prepaid shipping label. At some point in-between dropping off the package at *******, and ***** delivering the package to Aritzia's warehouse, the items were stolen from the package. Aritzia has taken the stance that I intentionally sent them an empty package. Really? After 20 years all of a sudden I would steal? They keep saying to let them know if I find the items. This is a completely useless response as I returned the items to Staples. They are smug saying the package weighed the same from ***** to their warehouse, but they aren't taking into consideration that I dropped the package at Staples first, and when I dropped it off it had the return items in it. I am a victim of theft with no support from the company. Aritzia has no concept of customer service, customer retention, and no good faith in long term customers. I have disputed this and reported the theft to the police which is something Aritzia should have done amongst themselves, *****, and Staples. Surely the package was insured but I, the customer, am stuck with the bill. Does that make sense? I will never shop at this store again. I will be posting this story everywhere I can to let people know how terrible this acompany is.