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          Find a Location

          Sandman Hotel Group has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Sandman Hotel Group

              310 1755 W Broadway Vancouver, BC V6J 4S5

            • Sandman Hotel Group

              1944 columbia ave Castlegar, BC V1N 2

            • Sandman Hotel Group

              32720 Simon Ave Abbotsford, BC V2T 0B8

            Business ProfileSandman Hotel Group

            Hotels
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            310 1755 W Broadway

            Vancouver, BC V6J 4S5

            Visit Website
            (800) 726-3626

            Customer Reviews

            1.5/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            C

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Sandman Hotel Group has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Sandman Hotel Group

                310 1755 W Broadway Vancouver, BC V6J 4S5

              • Sandman Hotel Group

                1944 columbia ave Castlegar, BC V1N 2

              • Sandman Hotel Group

                32720 Simon Ave Abbotsford, BC V2T 0B8

              Headquarters
              310 1755 W Broadway, Vancouver, BC V6J 4S5
              BBB File Opened:
              21/9/2000
              Years in Business:
              57
              Business Started:
              1/1/1967
              Type of Entity:
              Corporation
              Alternate Business Name
              • Sandman Hotels Corporate Office
              • Sandman Hotels, Inns & Suites
              • Sandman Signature
              Business Management
              • Robert Pratt, President/COO
              • Sunita Geevarughese, Marketing Coordinator
              • Michael McNames, Director of Marketing
              Contact Information

              Principal

              • Michael McNames, Director of Marketing

              Customer Contact

              • Michael McNames, Director of Marketing
              Additional Contact Information

              Fax Numbers

              • (604) 730-4645
                Primary Fax
              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Traveling soon? Shop smart when booking a hotel room

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              21/09/2023

              Complaint Type:
              Billing Issues
              Status:
              Unanswered
              The Sandman Hotel Abbotsford took a security deposit in GBP off my UK card as well as the room cost for the night. A month later this had not been returned although for some strange reason they claimed to have returned $100 which not only is the incorrect amount none of the chains I know of take only $100 as security. I have written them more than once with a screen shot of proof that shows the hotel charge and the security deposit charge on my UK card. Whoever responded is oblivious to the fact that it shows on my UK card in GBP and has made a story to fit their narrative. They suggested I contact my bank and have provided no proof at all that they have processed the reversal of funds . The exchange rate at 1.70 should be a reversal of $232.23 which is closer to the usual deposit amount taken by other Sandman hotels at this time. I will use the amount because if I put the amount in GBP they will likely refund in dollars… I expect a full refund however they calculate the exchange rate.
              Read 1 More Complaints

              Customer Reviews

              2 Customer Reviews

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              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ken P

              23/07/2022

              Hi booked a room at the Sandman Inn at Cache Creek. Online says seniors get 30% discount. Received a confirmation letter with a regular rate price. When I talked to manager this morning he offered me $10 per evening discount. My math says 30% of 179 is 53$ per evening. Check the website first and look for senior discount. This is an outright ***.
              Read 1 More Customer Review

              Local BBB

              BBB serving Mainland British Columbia

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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