Business ProfileforMountain Equipment Company

On July 3rd, 2024 a friend of mine and myself both bought shoes and a harness at MEC. His transaction went smoothly and used credit and insert for payment. I myself tapped first with ****** pay for my purchase and was charged through my bank account ****** $ CAD. However, the payment did not register properly for the cashier (he mentioned that he "fat fingered" the program and closed it as it was processing). A manager by the name of ******** (***************************************** CAN) assisted with attempting to resolve this issue. My purchase was not done under a membership and did not show up in the recent transactions of the register. Thus there was no record of purchase, no receipt and restriction of the items (ETA Time 8:00 PM Eastern Daylight Saving Time). ******* contacted ******* Connector to confirm if purchase went through or not, it did not appear on there file according to her. I was presented with no refund and thus was asked to pay again, I decided to pay again. Using the same register that my friend before me used and myself I decided to use a different route and insert the chip and enter my pin, this resulted in an error. I suggested that we switched registers and continue with the payment process. Payment went through and I was charged at 8:42 pm Eastern Daylight Saving Time ****** $ CAD (10% discount for the inconvenience). After waiting 3-5 business days for the payment to 'bounce back' I contacted MEC and Ceilialh attempted to get in contact with the department that would handle a refund or the IT department, the first department has yet to respond (July 23rd, 2024) to my knowledge. and the IT department has received the information but as well has yet to respond. I have attempted to dispute the claim through my bank but was rejected because of the discrepancy in payment and the time difference of both payments over 30 mins. I have been back and forth between both and have now been directed to the Better Business Bureau to get my money back.