277 Customer Reviews
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Review from Kevin K
1 star16/11/2024
Telus optik tv is full of bugs. The picture quality is just the same as ******, but Telus features are like clunky compared to ******., which is simpler in so many ways. You cannot just turn your tv on and go to a tv channel without going to a stupid Home Screen, which cannot be disabled. Then you have to navigate to tv. Some shows like *********** at 6pm seem virtually impossible to set up series recording, push record twice to set series recording and 2 seconds later the setting resets to no recording. There are just too many bugs to want to stay with Telus, Ill be going back to ****** soon despite my contract penalties.***** K
Telus Response
17/11/2024
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review from Sarah E
1 star16/11/2024
Telus has the worst customer service! Imagine waiting to speak to a person for 5hrs... I gave up. they don't even deserve 1star.Telus Response
17/11/2024
Thank you for submitting your Customer Review. We were unable to locate an account with ********************** that matches the information you provided in your review. Please call us at ************** and one of our representatives will be happy to help you.Review from Lindsay G
1 star15/11/2024
We had Telus smart hub, our location is technically rural but a very populated area. It worked okay for the first month or two, but progressively got worse, to the point that I couldnt even stream a single song, answer or make a phone call or send a text. I complained several times, the customer service was usually nice but their fix wouldnt last more than 30 minutes. Finally fed up I got starlink, paid my final bill and called them to collect the equipment on our roof as I was not able to. It was impossible to cancel, sending me from person to person. Finally they said I needed to pay for one more month, which I had not even entered and their service didnt even work. They did not hold up their end of the bargain. Now they send collection notices for me every couple of months, because they did not come to collect equipment. I paid someone to take it down for me and sent it in. I still get messages asking me to pay my bill. Will never use Telus again, they are useless.Telus Response
17/11/2024
Thank you for submitting your Customer Review. We were unable to locate an account with ********************** that matches the information you provided in your review. Please call us at ************** and one of our representatives will be happy to help you.Review from Sam R
1 star14/11/2024
Their support is astonishingly bad. It took me several hours in different chat windows, and several failed verification texts to transfer a number, only to be told that I had to either pay for more calling minutes to call a different support line, or take an hour round trip to the nearest Telus store to sort the issue out. Aside from this issue, I have had several issues in the past that were a complete pain to deal with. I would give them negative stars if it were an option.Telus Response
15/11/2024
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review from Melissa C
1 star13/11/2024
I have been on the phone with telus for 5 hours today trying to get a problem resolved (which still hasn't been fixed) and have received the whole run around.. worst customer service i have ever experienced. Will be leaving telus all together and advising others to do the same. Never had such horrible service from a phone company. Wish i could give it 0 stars out of 5 >:(Telus Response
15/11/2024
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review from Claudia B
1 star12/11/2024
Telus does not keep their word regarding cell phone contracts. Despite having in writing a specific cell phone contract, we have been forced to pay significantly more than was agreed to keep our phone lines in operation. The sales person who we did our initial contract with is unresponsive, Telus has kept us on hold for hours before we have been able to talk to someone and then they have no authority to resolve the issue. Individuals with the authority do not return emails or phone calls. It is disgusting that they can put people into this position, not honour their agreements and have the ******** to keep billing us many times over the amount that was written into the contract. And while they say they will respond and review the situation, and have admitted that our contract is solid, they do not honour it. Absolutely terrible business to deal with!Telus Response
13/11/2024
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review from Christina P
1 star09/11/2024
Telus added their "home security service" to my account (which I didn't request) as a "promotion" I could not opt out of when updating my online contract. I was then charged ($30 per month!) for the service. I have also witnessed numerous occasions of unethical practices when dealing with low income/vulnerable customers (urging them to add extra unneeded services).Telus Response
10/11/2024
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review from Vernard R
1 star06/11/2024
Telus salespeople will lie directly to you. Either instructed to do so, or because they have no clue how their actual offerings ******* NOT let them do a 'soft credit check', it is NOT soft, but a hard check. Do not believe what they tell you about their 'plans', you will find out later it was lies :(Fifteen year customer who have had such astoundingly bad service recently that I no longer want ANY services from the company. I can no longer believe anything they tell me.Telus Response
07/11/2024
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review from Justin B
1 star05/11/2024
Keep receiving calls from telus not a customer never have been yet despite asking them multiple times to stop calling me they won'tTelus Response
06/11/2024
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.Review from Donna B
1 star31/10/2024
How about no stars! Always difficult to talk to someone. They call back and am to press #one to chat and it does not work so they hang up on me. Pressed "one" several times. This is just the latest complaint.....have had so many dealings with them! Changes to my account, added costs, wrong account, no tv reception....on and on.Telus Response
01/11/2024
Thank you for submitting your Customer Review. A ********************** team member will be reaching out to you to discuss your submission. We thank you for taking the time to submit your review.
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