Business ProfileforCrescent Falls Veterinary Hospital Ltd.

We rescued a bully from ********** last year and I brought her to this.****** first surgery with ******************** was for entropian eye correction on both eyes, spay, hernia repair and a large baseball sized lipoma removal. The lipoma was not removed at the time of surgery and no explanation given. Upon check up, we were told she needed to have her right eye done again because enough tissue was not removed and they would remove the lipoma that they missed the first time.AGAIN the lipoma was missed without explanation.5 months later, her lipoma has gotten larger, her eyes were looking off to me and she was starting to get bald spots on her skin. I took her in at which point ****************** told me that both eyes needed to be redone AND she wasnt sure why the lipoma never was removed and that it WAS an over sight by Ringess. ****************** did a FULL exam as she said ***** was due. I was told by Dr. ******* that her mouth looked good, NO problems. I was also told that the skin didnt look like ringworm so it seemed extreme to do any further tests. One week later I took her in to Panorama Veterinary clinic for a second opinion. This vet looked in ****** mouth and told me she had 4 infected ROTTING teeth that needed to be extracted. I was mortified when she showed me how wiggly these teeth were. She was also able to easily take a few little scrapings off the bald patches to check for bacterial infections. When this vet looked over the notes from Dr. *******, they read skin and coat look normal there were NO notes about the bald spots that I had JUST inquired about. I have a copy of all of Fionas records. Went today to have a meeting and get an explanation and they denied all accountability. ******************** physically assaulted my partner when he tried to leave the room. We have filed a police report as well a complaint with ***************************.

The statements made in this allegation are factually incorrect. At the time of the initial visit, the dog was a rescue animal and was under the care and control of a rescue organization. The individual in this complaint was acting as a ****** home for this dog. The authorization for the initial surgery was done in consult with the rescue organization and was successful. At the time of the second surgery, the ownership of the dog was now under the care of the individual. The authorization for this surgery was signed by the owner and surgery was completed successfully within the parameters the owner authorized. The health exam did not occur as the owner described. The complainant and her partner subsequently attended the clinic and became combative with staff. The complainants have been banned as clients of the clinic.