Business ProfileforElm Computer Services Ltd.

I purchased an HP laptop five years ago. There hasn’t been any technical problems until recently.  It has been shutting down randomly. There hasn’t been any maintenance on it, so I tried to open it to remove dust that I am sure had been collecting on the parts. Unfortunately I was not able to remove the top piece of the laptop.
I checked online for repair stores and contacted Elm Computer Services, *** **** ******* His prices seemed the lowest than other companies. I took my machine to the store and talked to Neil *********** Told him it keeps shutting off. I am hoping it will not be too expensive to fix. * ** ** ********** *** ** *** **** ** ****** * **** He said, “Call back in a couple of days.” When I went back to the shop, he told me I had to clean it, the fan had to be removed and glued back in. He had to upgrade the windows to 10 because it was running on Windows 7. He charged me $******* * ***** * * *** ****** ** ***** **** **** ***** * I paid for the repairs because I thought he had fixed it and he didn’t suggest otherwise.
When I arrived home, I plugged the laptop in and started doing some work. After about 10 minutes it did the same thing, shutting down. I called him the following day. He said, “Bring it back to the store.” * **** *** *** **** ****** ****** *** ****** ** ** *** ***** ** ***** Neil said, “He’ll have his repair guy look at it again.” Will not charge me for any further repairs. I went back down to his shop two days later. He said, “The problem could be due to the battery. It does not snap in because the hinges are broken.” My repair guy screwed the battery into the laptop. I took it home and to my frustration the laptop was still shutting down.
I took the laptop back to his store again. He said, “We’ll fix it and I won’t charge you for the continued work.” * ******* ** ****** *** ****** *** ****** ** ***** It is still not working properly *** *** ******* ****** ** *** ** *******. I asked him if it could be the power cord and charger? He said, “Yes, they can fail.” So why didn’t he ask me how I am connecting it at home? What circuit power the building has. He did not mention that he had the power cords at his shop nor say that it is not my connections. He said that I had my laptop running on the internet for a couple of hours at the shop and it didn’t shut down. ** ** ** ******* *** ***** **** how come he did not question how I had plugged it in. How can it work in his store but when I get it home it doesn’t?
By this time, I was getting really frustrated. **** **** * *** ** ****** ** ** *** **** ** *** ******* ** *** *** ***** ********** **** ** ** ******* ** ** *** **** *** **** ** ** **** ******** ********** ** *** ******. This should not be happening. ** ****** **** **** ** ***** ***** ****. T*** ***** ** **** ** *** *********** **** ** ** ** ******** **** *** **** *** ** *** * ****** ****** ******** *** **** *** ****** ***** **** *** * *** ** ********* ** ********* ************ I left it for about a week. During this time he did not call me revealing that he did not find the reason for my laptop shutting down. I had to call him and he informed me that the motherboard is no good, it cannot be fixed. He suggested that I buy one of his laptops for $******. Will not charge me for transferring any files over.


I am not going to buy a laptop from him. *** ** * **** ***** **** ** **** **** ** ** ******* *** **** ***** **** * **** **** *******. Due to an accident I was not able to call Elm Computer Repairs until September 19, 2022. I gave him my name, he said that he doesn’t remember me. He has been out of town for a month. I told him he charged me $****** repairing my laptop and then you told me it can’t be fixed because of the motherboard. He then responded that he does remember me now. I said, “ I did some research and found that if your laptop is three to five years old and is not worth fixing, it is best to get a new one.” He replied, “That’s news to me.” I was informed later than an older laptop can be fixed but it depends what’s wrong. It could cost very little or too much. Also, one issue is older machines you sometimes can’t get parts for repairing. On the average you most likely need to buy a new one. He didn’t mention it depends.
I said, “You did not quote me a price before you started working on it.” Then I had to bring it back and forth to the store two or three times. He said, “Sometimes you can’t tell what’s wrong.” I mentioned again I lost $****** and I don’t have a working laptop. I feel I should get my money back and I want my laptop. He said, “People fix items for people and sometimes it doesn’t work out.” You are saying they shouldn’t get paid if it is not done to the customers satisfaction. I commented I paid to have my laptop to be repaired and it is not. This is not right for what happened. I lost $****** and I don’t have a working laptop. He said, “I think I was reasonable. I continued to work on your laptop without charging you.” You could buy one of my laptops and I won’t charge you for transferring files. I said, “No, that will cost $******* I can get a new one.” I want the $****** and my laptop back. I lost the money and have no working laptop.
This is not fair. He said, “You keep on saying that.” And he rudely hung up on me. * ***** ** * ********* **** ********* **** **** *** ***** *** *** ********* *** ****** **** **** *** *** *** ** ****** ** ****** **** ** *** **** ************ *** **** ****** ** **** *** ****** * ***** ***** ** *** ** ****** ** ** *** ****** ** ** **** *** *** ** *** ****** *** *** ** ***** ***** ******** *** **** * ************ ******** ***** *** **** ******* * *** **** ******** ******* ***** ***** ********* **** ******* ** **** **** **** ********** ******* **** **** ******** ** ******** ***** *** **** ****** ** ******** ***** ****************
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I question as to whether my laptop had any viruses or malware. **** ***** **** * ****** *** * ***** ***** *** * ****** ** ****** **** **** ******** *** **** **** **** ** ******* ***** ******** **** ******** ****** ********* *** *** *** * ***** ** *********** ***** ** ******* *** **** ****** ****** **** *********** ******** **** ***** ** ******* ****** ******** ******** **** ** ********** * ***** ******** ******** ** ***** ** ****** **** ************ * ***** ** ** ******** *** * ** **** ******* ** *** ******* * ****** ******* ********* * ****** ** **** ***** ****** **** ******* ***** ** ******* *********** ****** ***** *** ********* * *** *** ****** *** ** ***** ********* * ** *** ** ** ******** ***** ********* * **** ******** ***** **** *** ***** **** *** **** *** ****** *********** *********** ******** *** *** ********* ********* ***** ********* ****** **** ******** ** ****** ********  *** ********* ******** *** ***** ** **** ******** * *** *** **** ** ****** ******* ***** * *** **** * ******* ******* *** ** ******** ******* *** ******* *** ******* ** *** *** ***** ******** ************ **** ****** **** **** **** ***** ** *** ********** ** *** *** ****** ** **** * **** **** ** ***** *** ** *** ****** ** ** *** ***** ** **** **** ***** **** **** ** ****** ***** ** *** ****** ** ******* *** ****** ************ *** ** **** **** ****** **** ** *** *** ** **** ******** *** **** ***** ***** ** ** ******** **** ******* ******** ** ******** ******* ************ ******* *********** *** ******** * **** ****** ** *****.
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