Business ProfileforCAA Atlantic

I have auto insurance with CAA. I was in a collision (not my fault) September 8th I believe. CAA is ghosting me and offering no assistance. I've had 2 emails from them and the last one states I can get a rental car anywhere but I need their approval. Its been almost two weeks and I have no approval. You cannot call CAA. The wait for a live answer is over an hour and they keep putting you on hold until the call drops. Then you have to start the cycle over. They do not respond to my emails. I went 4 days without a car before getting one myself. I had to go to Woodstock at my expense. I have a rental now but do not know if I am covered. They refuse to tell me I am fault free even though the answer is obvious. Its been almost two weeks and they have not even sent out an appraiser yet. If I am at fault (which I'm not) I am only covered for $1200. That has almost been used up. CAA has told me if we get the vehicle fixed at their choice, they will expedite the claim but if I chose my own it will cause delays. I have not chosen a repair shop but the vehicle is at an autobody shop 2 mins from my home. The want it to go to Edmundston. I do not know anyone at the shop but the are accusatory suggesting I know someone there. It is there because the police picked and called the towing company. I said there are two shops in town and I would be willing to get quotes from both. They said no. I don't care who fixes it but it is more convenient to have it done in town. They are purposely avoiding me and offering no help. Please intervene ASAP as this is all stressful and costs are rising. There will be storage fees at the Autoworks if they are not selected. CAA is supposed to be in my corner but the only want to play games and increase the stress. I am a 70 yr old widower and their actions are causing me to be despondent. I need your help.