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            Business ProfileShines Energy Incorporated

            Heat Pumps
            BBB accredited business

            Contact Information

            14-192 Joseph Zatzman Drive

            Dartmouth, NS B3B 1N4

            Visit Website
            (902) 706-2322

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            Customer Reviews

            1.5/5

            Average of 8 Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 3/11/2014

            Years in Business: 13

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            14-192 Joseph Zatzman Drive, Dartmouth, NS B3B 1N4
            BBB File Opened:
            5/8/2014
            Years in Business:
            13
            Business Started:
            4/7/2011
            Business Started Locally:
            9/8/2013
            Business Incorporated:
            9/8/2013
            Accredited Since:
            3/11/2014
            Type of Entity:
            Corporation
            Business Management
            • Mr. Shaun Gallant, Branch Manager
            • Mr. Marc Gagnon, VP Operations
            Contact Information

            Principal

            • Mr. Shaun Gallant, Branch Manager
            • Mr. Marc Gagnon, VP Operations

            Customer Contact

            • Mr. Shaun Gallant, Branch Manager
            Additional Contact Information

            Email Addresses

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            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            11/07/2023

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            I had a very expensive centrally ducted heat pump installed last year by Shines. I had extensive consultation with their sales person who assured me I would qualify for both provincial and federal rebates. This sales person had been working with Shines for 8 years and he recommended the model for me to install. I am now finding out from Efficiency Nova Scotia that the model does not qualify for any rebates. I was very very clear in my meetings with the sales person that I would not be able to afford the system without the rebates and he said don't worry they will come and be based on tons. I was expecting to get about 5K back from the government and this is on my credit card now in good faith costing me monthly interest and I lack the ability to repay it so I believe that Shines should pay me the rebate money I would have received for a comparable model that would qualify for the rebates. This was completely predatory sales tactic and is hurting me very much I have lost my job and am stuck in this mess because I was lied to. I trusted the company to make the proper recommendations to me before letting me spend 18K with them. I expect a cheque for 5k from someone. I can't afford to lose that kind of money.
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            Read 1 More Complaints

            Customer Reviews

            8 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Matthew B

            07/11/2024

            Certainly! Here’s a more concise version of your review: Frustrating Experience with Shines Energy We contacted Shines Energy when our ducted heat pump stopped working over the weekend. We explained that our system was under warranty, and they assured us that the warranty would cover the repair regardless of the company performing the work. The technician quickly diagnosed a faulty EIM board and quoted $700 for the replacement. After my wife mentioned the warranty, he advised her to call the office, but he still collected a $200 payment on the spot—uncommon for most service calls, which typically issue an invoice with a 30-day deadline. After several hours of poor communication with Shines Energy, we were told the part wasn't covered by warranty, despite being initially assured it would be. We then called another company, which verified the warranty in minutes and replaced the part the following day at no charge. We also reached out to Shines Energy for an explanation, but no one followed up with us. In the end, we paid $200 for no new information and had to use a different company to resolve the issue.

            Shines Energy Incorporated Response

            18/11/2024

            We contacted the customer's third party warranty provider as per their request and we were informed that their thermostat was not covered under their warranty. This information was relayed to the customer. We do not administer their warranty and can only go by the information we're provided. It is of no benefit to us to attempt to deceive the customer about their warranty coverage. Whether we bill the customer directly or whether we bill the warranty provider, it's all the same to us. The initial diagnostic charge is a standard practice to cover the costs incurred by the business (labour, fuel, mileage, etc.) in the event that the customer choses not to move forward with the repair. As explained to the customer, when given the approval to move forward with the repair, this initial diagnostic charge is credited back in full to the customer on the repair invoice. Since this particular customer chose not to move forward with the repair, the diagnostic charge stands.
            Read 7 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Atlantic Provinces

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