Business ProfileforHandy Bros. Home Comfort

I had Handy **** come out on a "no heat" call on Nov. 2nd 2023. They did up 2 repair options and sent a salesman out to try to sell me a heat pump that night. I called the next morning and told them I had chosen option 2 (the "good as new" repair as my system is older. They took my money right away that morning. Then all day they tried to tell me to put the money to a new unit instead. By the evening I demanded my deposit back and they ignored me and finally agreed to send someone out to get my heat back on.A repair person came Saturday (4th) and replaced a couple of burnt wires and I had heat back again. UNTIL they came back on the 13th after harassing me all week to buy a heat pump. They came and replaced the blower motor (which apparently was unnecessary) and they did a basic clean on the evaporator coils. Their estimate and subsequent invoice was charging me $900 for a complete removal of the coil and check the system. They did none of that. They also didn't do the "major" wiring since I still have burnt wiring as can be seen in the picture provided. I am not paying for services that were not done. I refused to sign the evening of the 13th since my heat was not working, and ***************** (the tech) kept saying she couldn't figure out why it was working now. Said she would have to send a senior tech out. SO I said do that.The next day, they refused to send another tech out until I paid the balance (for work they did NOT do). I have not had heat since the 13th and their supposed "good as new" repair job My AC also does not work now. They continued to push a new unit. I refused to talk over the phone after that and asked for all email contact for documentation. I have had another company out since and they found wiring issues along with other things and NO, the evaporator was not removed. I need your help. They took advantage of a senior to try to sell a new $17 heat pump. And destroyed my furnace when I wouldn't