Business ProfileforVitality Assurance Vacations

My timeshare is by-yearly. This visit was disappointing. Having to ask (beg) for toilet paper 3 days out of 7 from the cleaning staff in the hall ways *** ******** *** ********** Who wants to beg for toilet paper in the hallways? I was asked to fill out a form when checking in about supplies I might need, and did so. Supplies were not delivered until I pressed them on it, and only delivered once. And then, STILL had to ask for toilet paper, tissues and paper towels. **** **********  Why was I asked to fill out a form when VaV can't deliver the requested items? And the one star is for the bedding and towels being clean and fresh. The shower actually had a hand held attachment that was appreciated. But no tub in this unit. Disappointing. And how about the pool? Was demanded I 'reserve time' if I wanted to swim between 5pm to 6pm. ***? Because with a life guard on staff, it is still only good for 10 ppl. ****** **** ******** I didn't bother after witnessing people jumping in the pool without showering first!! There are signs, but not at all enforced! *** ***** ** **** ** * **** **** ****** *** ***** ** ******** ** ** ***** ****** *** ***** ***** *** **** *******  Same with the hot tubs. People just get in without showering. *** **********! On the '1 star side' is the BBQ's worked great when I used them. I followed the instructions and both lit and provided ample heat. It's a shame no actual tools were included in the kitchen utensils. No long tongs, so had to use forks and the oven mitts provided. I was sure to clean them via the washer/dryers in unit. Also, only ONE dish towel provided. *** * ** *** *** ******** ***** *** *** *** **** ********* *** * ***** ***** ****** ******* ******* *** **** ****** *** * *** ******* ** **** ******* * *** **** ****** ** *********** * **** ***** **************  The units are degrading gradually, and I can only hope they will be up kept to the standards I have signed on to. It doesn't look good. ******* ***** *** **** ***** ******

Thank you for taking the time to share your detailed experience. We’re truly sorry to hear about the disappointing experience you encountered during your recent stay. It’s our goal to ensure a comfortable stay. We appreciate your feedback, which helps us identify where we can improve. Please know that we are committed to addressing these matters to better serve you and all our valued guests.