ComplaintsforMiele Canada

• Initial Complaint

  21/02/2024

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Delivery guys damaged our front door sill while delivering our new stove because they didnt want to use the protective moving blankets. Told us to sign the delivery document without telling us we were signing off on any damages as well. They told us it was just acknowledgement of the delivery itself. I filed a formal complaint with the office who passed the information on to the office of the president who said their delivery team didnt do anything wrong. We have 2 contractors onsite who witnessed the incompetence of the delivery. Their own installer said it wasnt delivered properly given the way it was left for him. Joseph from the office of the president called to back and said their delivery guys claim that they didnt do anything. I asked him to contact the installer and he made no effort. He really didnt care to listen nor did he care to follow up with the necessary parties involved. We were mislead right from the start and were told we were signing a delivery agreement and not an agreement stating any damages were done. **** ********* ****** ** *** ** * ***** ** **** ********

  Business response

  23/02/2024

  Thank you for contacting Miele Canada.  We have reached out to the customer.
  
  Thank You
  Miele Canada

• Initial Complaint

  05/12/2023

  Complaint Type:

  Product Issues

  Status:

  Unresolved

  More info

  Since we bought the microwave from Miele, there’s been constant issues. They’ve sent multiple repairmen that temporarily fix the issue and refused to replace the faulty item while it was under warranty. After we received the extended warranty they haven’t sent a single repairman or replied to our calls and voicemails, since March til December 2023. Last call from them was in April 2023 to schedule a maintenance appointment however we received no response and no one came to fix it. Their response when we call is that someone will call back from the company. This has been an ongoing issue for 5 years and our extended warranty ends in March 2024, so urgent action is kindly requested.

  Business response

  06/12/2023

  Thank you for contacting Miele Canada we will reach out to the customer
  
  Thank You
  Miele Canada

  Customer response

  14/12/2023

  
  Complaint: ********
  
  I am rejecting this response because:
  The solution the company offered was that we pay them to come look at the issue. Not resolving any of the issues we raised with BBB. It’s been 5 years of looking at the problem with no solution. It is a faulty product that needs to be replaced as we have asked them to do since the first time we had issues with it. 
  
  Sincerely,
  
  ****** *****

• Initial Complaint

  16/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I have a 4 year old ***** ********** Miele dishwasher with 2 broken parts. I ordered the 2 parts on Dec 12 with Miele customer service and was told the parts were in stock and would be couriered to me in 2-3 days. My credit card was charged the next day. I did not receive the parts. I called customer service again on Dec 21 and was told that yes the parts were in stock and would be shipped. I did not receive the parts. I sent an email of complaint to Nelson F. on December 21. I received an email on January 6 from customer care * Miele Canada advising me that one of the parts I ordered is not in stock and has to be shipped from Germany which will take 7-10 business days. *** *** ***** ***** **** **** **** ** ***** ** ******** ** *** ** *** ******** *** ** *** ** ***** ** ******* ***  It is now January 16 and I still do not have the parts. Clearly I was given incorrect information on two occasions. If both parts were truly in stock on December 12 and 21, then I would have received them and had my dishwasher repaired. * ******* * *** **** ** ** Miele Canada who has had my payment for over a month now. This dishwasher is only 4 years old. It was bought in February of 2018. **** ** ***** *** **** ******* *** ***** ******** ******** This company Miele is now advertising an extended 5 year warranty on their "high quality" appliances. *** **** * ******** **** * * **** ******** ** *** ******** *** **** ** *** ******* ********  * ** ********** **** *** *********** **** ******* *** ***** *** ********** ******** ********

  Business response

  18/01/2023

  Thank you for contacting Miele Canada we will reach out to the customer
  
  Thank You
  Miele Canada

  Customer response

  18/01/2023

  I am rejecting this response because:
  Miele Canada cannot give me a date when parts for repair are available and they will not replace the dishwasher.  This is a totally unsatisfactory response from Miele Canada.
  Sincerely,
  
  ******** ******

• Initial Complaint

  05/12/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  Earlier this year, the Miele stove and microwave broke and I contacted Miele to repair. I provided my credit card so Miele could open a 500 credit limit to withdraw for service fee. During the first visit, the technician fixed part of the problem but didn’t bring enough parts to fix the rest even though the issue was communicated ahead of time. My credit card was charged $300+. For the second visit, Miele said the cost will exceed $500 total for the 2 visits so they opened another $500 limit on my card and subsequently charged me another $200+. Months later, I received a letter saying that I did not pay a remainder of $202, so I phoned Miele and the service agent confirmed with accounting that everything is paid and completed. She even sent me an email to confirm and document the conversation. Months later I received multiple collection bureau letter indicating missed payment. I phoned and emailed Miele to obtain explanation and provided all invoices I’ve received to date as well as my credit card statements to prove payment. Also, Miele was automatically withdrawing from a pre authorized limit, so I’m not sure why Miele didn’t just draw the right amount. ** *** **** ** ******** ********* ** **** **** **** *** my credit score may be impacted because Miele can’t track payments. This still hasn’t been resolved for months and I’m really not sure about what to do. On top of that, the service was ***** and the appliances experienced failure once again.

  Business response

  05/12/2022

  Thank you for contacting Miele Canada we will reach out to the customer.
  
  Thank You
  Miele Canada

  Customer response

  06/12/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and await Miele’s response. To date I have not received anything. I ** ******** ** *** ****** *** ***** ********** ** **** *** ***** *** ** ** *** *****
  
  Sincerely,
  
  

• Initial Complaint

  23/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Purchased a ventless dryer model t1 in cannot remember if it was in late 2020 or beginning of 2021 , since I purchased more then 6 other Miele appliances for my home that was under renovation . The dryer along with the other appliances was installed by a Miele tech in march 2021 . In aug of 2022 the dryer stopped drying clothes completely - had noticed that it took a really long time to dry for sometime previously but thought it was because it was ventless it took longer. Called Miele service near the beginning of Aug for service- was told that the earliest they could have a service technician is Aug. 23 which was 2 weeks later. The service tech came and said that it was because of a dirty filter. He recommended to replace the filters and he adjusted something in the dryer. But even after the filter was replaced the same problem continued . Called Miele service again and they sent another tech on sept 10 - who said that there was nothing that could be done - and that I would be contacted by Miele directly to discuss what to do next . To date no one has contacted me - I contacted them myself on sept 16 to find out what was happening . I was told by customer service that someone would be contacting me right away . I called again on the 19th of sept and was told that they were waiting on a decision by the regional manager and they would contact me back that afternoon . Of course no one contacted me back , I called again on the 21 of sept and was basically told that yes they could see that I had spoken to customer service, and that it had been forwarded and escalated to the regional manager and that I would get a decision within 48-72 hours. I have had a non working dryer now for over 45 days. It is now sept 23 and still no one has contacted me . I cannot dry my clothes, so must keep going out to do laundry * ***** ** ****** ********** . * **** *** **** ***** *** * ***** ***** * ***** * ******** ** ***** * ***** ***** ******* *** **** ***** ********* **** *

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