We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Miele Canada has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Miele Canada

              161 Four Valley Dr Concord, ON L4K 4V8

            • Miele Canada

              55G East Beaver creek Road Richmond Hill, ON L4B 1E5

            • Miele Limited

              69 Smithe St Vancouver, BC V6B 1C3

            Business ProfileMiele Canada

            Major Appliance Dealers
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            161 Four Valley Dr

            Concord, ON L4K 4V8

            Get Directions
            Visit Website
            (866) 758-0462

            Customer Reviews

            1.16/5

            Average of 68 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            34 complaints closed in last 3 years

            12 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 36

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            Miele Canada has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Miele Canada

                161 Four Valley Dr Concord, ON L4K 4V8

              • Miele Canada

                55G East Beaver creek Road Richmond Hill, ON L4B 1E5

              • Miele Limited

                69 Smithe St Vancouver, BC V6B 1C3

              Headquarters
              161 Four Valley Dr, Concord, ON L4K 4V8
              BBB File Opened:
              30/7/2008
              Years in Business:
              36
              Business Started:
              1/1/1988
              Alternate Business Name
              • Miele Limited
              Contact Information

              Principal

              • Stacey Urracio, Supervisor

              Customer Contact

              • Stacey Urracio, Supervisor
              Read More Business Details and See Alerts

              Customer Complaints

              34 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              21/02/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              Delivery guys damaged our front door sill while delivering our new stove because they didnt want to use the protective moving blankets. Told us to sign the delivery document without telling us we were signing off on any damages as well. They told us it was just acknowledgement of the delivery itself. I filed a formal complaint with the office who passed the information on to the office of the president who said their delivery team didnt do anything wrong. We have 2 contractors onsite who witnessed the incompetence of the delivery. Their own installer said it wasnt delivered properly given the way it was left for him. Joseph from the office of the president called to back and said their delivery guys claim that they didnt do anything. I asked him to contact the installer and he made no effort. He really didnt care to listen nor did he care to follow up with the necessary parties involved. We were mislead right from the start and were told we were signing a delivery agreement and not an agreement stating any damages were done. **** ********* ****** ** *** ** * ***** ** **** ********
              Read More
              Read 33 More Complaints

              Customer Reviews

              68 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Tamara B

              12/11/2024

              ** *** ***** ***** *********** *** ***** ***** ***** ******** ******** The company says their machines last the longest but mine broke 3 times in the 7 years since I have had it. The cost of one repair is the cost of a ********** machine. Miele has awful customer service. Their repair person told me the machine should not have broken like this and that I did nothing to cause the problem. I use the Miele dishwasher tabs and all of their recommended products. ** **** ** * ****** ******** ** ****** **** * *** their response was not their problem and it must be my fault. **** **** ***** *** *** * ********* **** *********** ****** *** ***** ** ***** ****** ** **** ******** **** *** ***** *** **** ******* ***** **** ** *** * ******* ***********
              Read 67 More Customer Reviews

              Local BBB

              BBB Serving Central Ontario

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.