Business ProfileforJason Armstrong Auto Ltd.

Leased a vehicle in 2019. Now the end of the lease has come and we want to purchase the vehicle. When we reviewed the documents with our son we found that there are errors on the documents, specifically a discount of $1,705.00 is missing from the bottom line price and the estimated residual value at the end is therefore calculated incorretly. We called today, April 5, 2022, and spoke with ***** ******, who couldn't understand the documents so she said she'd have the general sales manager call. ***** ******* called at 12:58pm and had a conversation with our son ******** and **** (my wife) on the phone. They discussed the documents and ***** agreed that they were difficult to understand and there were errors on the bill of sale. After having longer conversation he said that he needed to speak with the owner of the business and get back to us, because he also couldn't understand. On the bill of sale the MSRP amount is $34,899.00 indicating a little below that that there was a discount to be given of $1,705.00. The discount was no where in any of the contracts, but was outlined clearly on the bill of sale (signed by ***** ******). He sent a token email at 2:58pm saying that they couldn't help and that we should contact Hyundai financing if we had any more questions. We called again (*******, myself and my wife all present) and spoke to ***** ******* again. Other documents he sent showed that the calculated value for the residual option to purchase price was based on the MSRP price of $36,604.00, not $34,899.00. We asked him about the location of that MSRP price on any of the documents; on the bill of sale or the lease contract and he said "It won't be on any of those documents". We questioned why would the actual MSRP price being used not be shown on a contract, but hidden and the MSRP being shown on the bill of sale be $34,899.00. He hung up at 3:24pm with no further comment, which is why I'm putting in this complaint. In addition there is a $990 charge for refunding