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          Find a Location

          The Commonwell Mutual Insurance Group has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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            Business ProfileThe Commonwell Mutual Insurance Group

            Insurance Companies
            Multi Location Business
            BBB accredited business

            Contact Information

            336 Angeline Street South

            Lindsay, ON K9V 0J8

            Visit Website
            Email this Business
            (855) 436-5883

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

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            Customer Complaints

            2 complaints closed in last 3 years

            1 complaints closed in last 12 months

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 30/10/2019

            Years in Business: 132

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            This is a multi-location business.

            Find a Location

            The Commonwell Mutual Insurance Group has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Location of This Business
              336 Angeline Street South, Lindsay, ON K9V 0J8
              Email this Business
              BBB File Opened:
              2/11/2015
              Years in Business:
              132
              Business Started:
              2/2/1892
              Business Incorporated:
              1/1/2014
              Accredited Since:
              30/10/2019
              Type of Entity:
              Corporation
              Number of Employees:
              180
              Alternate Business Name
              • 1902540 Ontario Inc.
              • The Commonwell Mutual Insurance Group
              Business Management
              • Tim Shauf, President/CEO
              • Miki Paczek, Manager
              • Pat Ryan, Complaint Manager
              • Ms. Cassidy Allison, Marketing and Member Insights Specialist
              Contact Information

              Principal

              • Tim Shauf, President/CEO
              • Miki Paczek, Manager

              Customer Contact

              • Miki Paczek, Manager
              • Ms. Cassidy Allison, Marketing and Member Insights Specialist
              Additional Contact Information

              Fax Numbers

              • (855) 442-4744
                Primary Fax

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              2 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              14/04/2023

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              On Jan.21st 2023, I had a car accident. I filed a claim with my insurance co. the next day Jan. 21st 2023 We are at April 14th 2023, 83 days later and I still have no car to drive. This is an outrageous amount of time to be with no car out here where I live. I put in a complaint against **** ****** because of the way they handled the settlement check, well, I still have no resolution between **** ****** and Common Well, I am very upset. I realize that **** responded to my initial complaint, but it was too little too late. Common Well had cancelled that check and wrote 2 separate checks, one to pay out the balance I owed ****, which was only $ 7,000, and another to pay me the remainder of the settlement, (which is what they should have done in the first place) Now, Common Well claims to have sent the check to me, and gave me a tracking number. However that tracking number does not seem to exist. ****** **** has no such tracking number in their system. I have been telling Common Well this since Tuesday the 11th, it is now the 14th and they still have done nothing to track my check and tell me when I will get it. This whole experience has given me terrible anxiety, and interfered significantly with my life. I can't get groceries, I cant get my garbage to the dump, I can't get out to see anyone or do anything! It's becoming a health problem having garbage overflowing all the containers onto my deck. No that winter has turned to spring the animals are having a nightly feast, making a horrible mess for me to clean up every day. First Common Well dragged their feet for so long, getting to a settlement after the accident, and now getting the settlement money has been a nightmare between the two companies. I need resolution, there is $25,000.00 floating around somewhere, my money. I have had 3 cars ready to purchase, but how long do you think a dealer is going to wait for payment,,,, right! they are not!!!!!
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              Customer Reviews

              2 Customer Reviews

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              Most Recent Customer Review

              lo e

              19/02/2024

              Not shocked at the one star reviews of Commonwell after personally dealing with issues myself. The authorized payments pulled fine for the first 3 months, after that there were issues with my premium pulling from my account. I had contacted the financial department to resolve this issue, when I was told by an employee, I am the 10th person to call and inquire about issues regarding authorized pre-payments and that they are sorting it out on their end. I had asked for me to switch to direct bill payments via online banking, as this was causing additional stress in my life, when it came to them pulling my payment on different days either before or after the agreed date of the 7th of each month, which resulted in NSF charges. (excluding the dates where the 7th fell on a weekend or holiday, which is understandable. I then set up direct bill payments each month that would automatically pull. I was then contacted by my insurance broker a day or 2 after with a cancellation of my policy if I didn't make my premium payment with an additional $40 late charge.I then reached out to the financial department regarding the same issue and was told that it was an issue on their end, once again. After this happened 3x in a row, I received mail saying my policy was canceled as of March ****, due to non-payment of my premium, with an additional charge of $211. My bank statements reflect I have not missed a payment. I currently have an open claim with commonwell for a no-fault accident and this was also a factor in my policy being cancelled. I would steer clear of this company unless you are okay with being out $$$ due to their financial department issues, with no help for resolution. I have a new insurance policy with another insurance company that requires 2 months upfront, which is an additional $500 out of my pocket due to Commonwell being completely incompetent when it comes to billing issues on their end.
              Read 1 More Customer Review

              Local BBB

              Better Business Bureau of Greater Ottawa

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