Business ProfileforA-1

the installation was fine - when a mistake was noticed they came back and remedied it. The sales was fine. The company knows I travel but to get me to pay the remainder of the invoice, they called and left messages at home - where I was not for several weeks. Instead of emailing me the invoice or mailing me the invoice, Brian looked me up on LinkedIn and emailed and called my company's head office in Chicago about a tiling invoice for my house and told them it would be sent to collections. Mail, email - nope. Let's call the man's office and email the accounts payable office at his company. When I called and asked for Brian - he blamed me for not paying the invoice - THE INVOICE HE NEVER SENT. He did this knowing I'd already paid more than 50% already when it was ordered. He yelled at me. Called me irresponsible and said this was all my fault. I cannot recommend against this group any more strongly if they would do this to someone. You have my contact information by address and email but you only call and leave messages on a house phone when you know I travel a lot. Mail would have been seen by family who could tell me. Email would have been by me. Phone messages on my home phone go to nobody if I'm not home.

Hi ****

We did submit the invoice to you by email with your deposit slip attached on March 26th, 2022. After we finished the job and fixed the mistake on April 7th, we called several times starting in April, to June, with no responses, or attempts to call us back. Further, since you did receive the invoice March 26th, with your deposit receipt, you would have known the balance remaining and could have easily mailed a cheque, or called in with a credit card. So, in an attempt to collect our payment, I called your company to ask the best way to get ahold of you as we have an outstanding invoice to settle. The lady on the phone, gave me your email address, and told me to also email a copy to her, and that is the instruction I followed. Regardless of not getting voicemails, you knew you had a service completed, and owed a payment, yet made no attempts.
We are sorry it had to come down to calling your work to find out how to get ahold of you, but when outstanding invoices go beyond 30 days, we must take further action. I informed you in the email about the invoice going to collections, because I wanted you to be aware of the action we would be forced to take.
We are glad you are happy with the job we did for you and with the sales end.