Business ProfileforLondon Paving & Concrete Ltd.

In November of 2020, we paid Joe ********* business for the removal of our old asphalt driveway, enlarging it and a full asphalt replacement with gravel and new asphalt. In the summer of 2021, cracks started to appear on the driveway. I emailed the business to seek replacement/correction action under the 2-year warranty. I received no response so I called Joe and had him come out to view the flawed work in August 2021. He agreed that the driveway needed to be replaced but said he was concerned about his business surviving the year and said he'd need to put off this replacement job until 2022. He told me to call him in May 2022 which I did. I told him that we'd like to have our replacement job completed upon our return from holidays in mid-July. He said he'd text me around then with a date. No text ever arrived. I left Joe a voice mail on July 20/22 @ 9 AM reminding him to schedule our driveway replacement. No effort was ever made by him to return the call. This is one year after the defects were reported, 11 months since he viewed the defects himself. We used his services since I was a 15+ year member of the London Chamber of Commerce and used one of our members' referrals for Joe's business to get this job done. I also arranged for his company to quote and complete a neighbour's driveway on the same day as mine was done. New business contacts are best made with referrals. But with that comes the expectation that the business will want to make good on the work to seek future referrals from happy clients. So far, that hasn't been the case.