Business ProfileforCanadian Appliance Source

My husband and I purchased $40,000 in appliances from Canadian Appliance Source in Bayers Lake, Nova Scotia. Two of the items were a ***** 800 fridge and freezer (separate units). When these units arrived, it was determined that they were missing front panels which were displayed as stainless steel panels both online and in our order confirmation photos. Our sales representative, ***** ******, advised at time of purchase that we needed to purchase a heating element for between the two units (which we did), but made no mention of front panels. The items were delivered to our home (under construction), and not signed for by either myself, nor my husband. The delivery driver left the boxed items in our kitchen. Canadian Appliance Source stated we are unable to return the items because we did not refuse delivery. The items were delivered completely concealed in boxes, and neither of us were there to decline the delivery. We want Canadian Appliance Source to either send us the stainless steel doors/handles at their own expense, or accept the return of the fridge and freezer with a full refund (for those items only). They have declined both stating that we were provided a description of the items which is false. All documentation we have clearly shows the units with stainless steel panels affixed to the unit, and at no time during purchase process in person were we told otherwise. The company has an obligation to properly represent the items in which they are selling, which they have failed to do. We have given the company multiple opportunities to correct their error and they refuse. We would have happily paid the $1800 with our original purchase if this was made clear to us at the time. It is not the customer responsibility to now pay for their misleading imaging and uninformed sales representative. We are prepared to move forward with small claims court if we cannot reach an agreement with Canadian Appliance Source within the coming weeks.