6 Customer Reviews
Review from O'NEIL C
1 star08/08/2024
After having my crate on hold(over three weeks now) due to lack of payment on there side.....I was threatened by the owner that he will be holding my crate longer. Luckily I recorder the call and will be making an official report. It has now been almost 3 months since my shipment has left Canada And been in Jamaica for 3 weeks now and unable to be cleared because he doesn't want to pay for some expenses of his container which he disclosed to me...which I also recorded ?? ?? If my shipment is not cleared I will be on every social media platform informing of my bad experience... The Owner is trying to be a ***** about not doing his duty
Qtrex International Response
21/08/2024
Please be accurate with your Social Media comments. Lawsuits will follow for defamation. You paid $200 for a shipment worth $420.00. That act of generosity was reversed. Your shipment was inside of a container inspected by CBSA. Total inspection charge is $2000 Usd. We have to recover some of the costs. Please send the $220 ASAP. Failure will result in storage charges in Jamaica. Charges that we have zero control of. Thanks.Review from Damion d
1 star19/12/2023
Not impressed at all, very sad situation I had qtrex international came to my house to pick up my items / a large barrel and a refrigerator on July 30th 2023, i was told that the shipment would be leaving canada to jamaica the following Tuesday which would be August 1st 2023... and it would take 3 weeks to get to its destination ******* *** jamaica... well its been 4 months and 3 weeks and i still haven't received my items I've been calling the the qtrex office for months and no one in the office including the owner can't tell me where's my refrigerator or my barrel ive been calling everyday they put me on hold then the phone gets cut off sometimes they tell me oh we can't get the jamaica office i will be getting a call back from the office, i never received a call back this has been going on for months im tired of this, it cost me 520 for shipping plus the value of the items are over 10k i need answers someone needs to be held accountable for this ... QTREX I NEED ANSWERS ASAP.Review from Loxley P.
1 star05/12/2023
****** ** * ***** I paid for half of a container and I didn't receive half of a container,he shipped my things without letting me know that he shipped my things and I still had more things to go with the things that he shipped. *** *** * *** *** ** **** *** ***** **** * ******** *** *** * *** ***** **** ****** *** ***** ** ******* ** ** ******** ** ****** **** **** *** *** ********** ******* *** *******. *** ****** **** ***** *** *** **** ****** **** ****** *** *** ***** ***** ********* *** **** ** **** * **** **** **** ***** ******** ***Review from Fareena A
1 star27/07/2023
I am not impressed. This is the first time I have ever shipped anything and the recipient still hasn’t gotten the item yet. Cause Qtrex failed to pay charges so the shipment has not been released on the receiving end.Review from Melissa L
1 star30/12/2021
Shipped three barrels over two month ago to Jamaica and it has not arrivedQtrex International Response
10/01/2022
Freedom of speech is good however shippers need to know that Canada has laws. Read the instructions on your shipping waybill.and please call our office if you remain un-happy. I will personally deal with your grievances..
H. L.Customer Response
27/01/2022
I shipped three barrels with this company on October 31, 2021 and it just reached Jamaica January 24, 2022. According to Q-Trex the container was going to be shipping on the following Monday. They claim it would take 4 to 6 weeks due to covid. They did not ship my barrels until the container was full. I only found that out after trying to track shipment. Each time called the story changed. After calling daily for updates the man answered gave a number that no one answers. In Jamaica they called and charged an office fee. However they had two barrels available the third barrels was placed into a different container. This process is all my expense. I had to pay for driver/van and another set of office fees. When calling Q-trex back the man on the phone was not pleasant. I asked why would they someone shipment in different containers. His answer made no sense. Now I am left to find more money to rent a driver, truck and office fees.
I asked if he can have the manager/owner to call me back and yet to receive a return call.
Review from Karen H
5 stars30/11/2021
Amazing customer service. Using the service for over 5 years. The staff will work to resolve any issues you may have.
The pick up guys are pleasant, helpful and very professional.
No issues when your item is delivered.
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Customer Review Rating
Average of 6 Customer Reviews
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