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            Business ProfileRoyal Home Improvements

            General Contractor
            BBB accredited business

            Contact Information

            202 - 2601 Matheson Blvd

            Mississauga, ON L4W 5A8

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            (416) 236-4400

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            Customer Reviews

            3/5

            Average of 2 Customer Reviews

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            Customer Complaints

            This business has 0 complaints

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            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 31/8/2010

            Years in Business: 55

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            Royal Home Improvements is a residential renovation general contractor. We perform renovation projects in detached, semi-detached, row homes, apartments and condominiums. The types of renovation construction projects we perform for residential home owners includes renovations of kitchens, bathrooms, basements, decks, yards, driveways, foundations, etc. We also build additions and major renovations involving multiple rooms and entire floors. We do all types of home renovation and home improvement project work in residential buildings.

            Business Details

            Location of This Business
            202 - 2601 Matheson Blvd, Mississauga, ON L4W 5A8
            BBB File Opened:
            18/12/2006
            Years in Business:
            55
            Business Started:
            14/7/1969
            Accredited Since:
            31/8/2010
            Alternate Business Name
            • 812499 Ontario Ltd.
            Business Management
            • Mr. Paul Napolitano, Owner
            • Jessie Xu, Accounting Manager
            • Lawrence Bourbonnais, General Manager
            Contact Information

            Principal

            • Lawrence Bourbonnais, General Manager

            Customer Contact

            • Mr. Paul Napolitano, Owner
            • Jessie Xu, Accounting Manager
            • Lawrence Bourbonnais, General Manager
            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hire a reliable and trustworthy contractor

            Customer Complaints

            0 Customer Complaints

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            Customer Reviews

            2 Customer Reviews

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            Most Recent Customer Review

            Jennifer D

            11/05/2023

            We did not have a pleasant experience with Royal. We signed a contract to have a master bedroom split into two smaller rooms, a kitchen remodelled and new floors installed in May of 2022. The job was not completed until May 2023. There was poor communication on their part - promises were made and were not met. The workmanship is poor, and there was little attention given to address our concerns until a lawsuit was threatened. Some unsatisfactory work needed to be removed and installed again. Further unsatisfactory workmanship will be up to is to replace. We are looking to have the bathrooms redone in our home and we will not be using Royal. Their poor work ethic and workmanship has made us weary of any future renovations or of trusting any future contractor.

            Royal Home Improvements Response

            25/08/2023

            ***, we are sorry for your experience. Unfortunately, your project started shortly after the President of the company had passed away. Understandably, for a few months, we had some restructuring challenges that took away from the normal attention that each of our projects is afforded. As a goodwill gesture, we offered additional work at no charge, and even paid for you and your family to stay in an Airbnb while the major work was being completed. When Keith, our new Director of Operations, took over your project, he quickly managed each of the outstanding items and when he collected the final payment, your partner ***** commended him for quickly completing the project to your satisfaction.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central Ontario

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