Business ProfileforCustom Aluminum Windows & Siding Ltd

I signed a quote to get soffit and fascia done on my home. I was requested a 25% deposit in early October, which I sent via etransfer and was told after I sent my deposit the work would be scheduled. Three weeks went by and I hadn't heard anything, so I sent an email Nov 6 asking about the work, it was not answered. A few weeks later, in mid Nov I sent another email about the unreplied to email and the request about the work. That email was not answered. A week later I sent an email to the main office, that email was not answered, so I requested my deposit back. Then I got an email and a call, but I wasn't happy. It was almost 2 months since I sent my deposit, I had heard nothing and received no responses. There is no way I feel comfortable getting the work done now. If they are not answering me before they even have all the payment, what's it going to be like afterward if there is an issue??? The didn't respond to my request for money to be returned, and instead said the crew would start the work Dec 1. I said I don't feel comfortable going ahead. Then they said ok we'll cancel it and it's up to the owner whether he refunds your deposit or not as you are outside of the 15 "cooling off" period. That was the first they had mentioned that to me, and have not responded to any of my emails since then asking to speak to the owner. Please help me find a resolution with this company.