Business ProfileforExpress Repair

They charged me $305.00 on first day, and technician did did not fix my washer, and they refused to give my money back. First a technician came to see my washer. He said he will order a part and once replaced, the washer would work I asked him 3 times and he assured me that he would fix it. He said total charges are $710 (part & labour), and requested 50%. So, I paid $305.00 After a couple of days, he came and opened the washer machine and without checking anything he said he was not able to fix it. Suggested me to buy a new one from their website. So I asked him to refund my money. Then he said talk to customer service, I called the same day and spoke with a customer service representative who asked me to call next day at 7 am and speak with Michelle. I called next day at 7.15 am and there was no Michelle. The person I spoke with was extremely rude. There is no customer service skills and hung up the phone on me. After a couple of hours the same person called me and said she was “Michelle” and I asked her for my money back. They advertised their business under *********** because that’s the number I called when I requested the service call and they had an add that promise “We don’t fix, you don’t pay” so if they can’t fix the appliance, they don’t supposed to charge. They also offer a $25 discount on the service call. She said that she would need to speak with a manager (I thought she was the manager) and she would call me back. A couple of days passed and she did not call me. I contacted my bank and disputed the charge. ***** **** **** *** *** **** ******** ** *** **** *** *** ********** ***** Now they are saying that i cancelled the service when I have witnesses that are aware of the situation. **** ** * ***** ***.