Business ProfileforSandpiper Energy Solutions Home Comfort

Just wanted to share my recent customer experience. I’ve rented a water heater tank from this company for many years. One day in August our tank failed so I had to have their service technician come to take a look. Turns out we need a new tank but due to timing and distribution supply he said we would not have one until a few days later. After the service call I received another follow up call from their office. They explained that due to Customs issues I wouldn’t receive a new tank until 4 weeks. They told me the best solution was to close my account and go with another company or buy one myself. They thanked me for being a valued customer. I’ve been with them for over 10 years. I asked him what would I do with a broken tank in my basement. He said I could discard it myself and that there was no further action from the company. My concerns are this: 1) I’ve paid thousands of dollars for this rental policy and they could not be bothered to pick up a new tank from either **** ***** or ****. (Think outside the box please). They would rather lose me as a valued customer than find an alternative solution. 2) I have to now figure out how to empty and remove their tank from my basement. As well figure out what to do next. I’m not happy at all with their rental policy if this is the way they do business as well as treat their customers. What I would like to see is this company compensate me for this inconvenience made on the behalf of their inability to replace the tank; as well as the inconvenience to remove the broken one. I sent tons of emails and called. Received a new bill for renting. Now I finally have an open case file number with them. Fingers crossed they pick up their garbage.