Business ProfileforPlumbs Up Plumbing and Drains

I had a blocked drain out to a catch basin and was quoted to snake initially with camera option. Plumbers snaked drain with no results. It was then suggested to send camera down to see blockage. I agreed, signed for additional charges and the camera was sent down. Then I was told that they couldn’t see anything because camera can’t see in water. Really? Then why was I given and charged for that option? #1 The plumber then ended up digging where drain ended and released blockage and advised that they would need to come back the following day with a price to excavate and re-do drain properly. That was July 06, 2023. No further quote was received and I’ve called and left 3 messages for a return call with none received. The drain area is a deep hole with mound of dirt beside it which poses a big safety concern not to mention that the job remains in-complete. The ‘hole’ cost me over $1,000 with no permanent fix and I’m left with a hole and exposed drain which will freeze and back-up the drain again and probably crack the pipe. I contacted Plumbs-up because they were recommended as professional and thorough, yet pricey. ***** * ****** ***** ** ********** **** *** ********** ****** ** ** *** ****, I elected to accept the higher price for what I thought, would be a job well done - I feel *******, ignored and left with a problem I am unable to fix without absorbing additional cost I can ill afford. ** **** *** ********** ***** ********* ***** ** *** **********