We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Eastop Counters Inc has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileEastop Counters Inc

            Countertops
            BBB accredited business

            Contact Information

            2750 Lancaster Road

            Ottawa, ON K1B 4S4

            Visit Website
            Email this Business
            (613) 247-7877

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            This business has 0 complaints

            File a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 1/10/1997

            Years in Business: 31

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            2750 Lancaster Road, Ottawa, ON K1B 4S4
            Email this Business
            BBB File Opened:
            1/10/1997
            Years in Business:
            31
            Business Started:
            1/5/1993
            Business Incorporated:
            1/5/1993
            Accredited Since:
            1/10/1997
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 4837-1920 for this business, issued by City of Ottawa

            These agencies may include:

            City of Ottawa

            110 Laurier Avenue, West

            Ottawa ON K1P 1

            613-5802400

            https://www.city.ottawa.on.ca/

            Type of Entity:
            Corporation
            Business Management
            • Mr. Pierre Charron, President
            Contact Information

            Principal

            • Mr. Pierre Charron, President

            Customer Contact

            • Mr. Pierre Charron, President
            Additional Contact Information

            Fax Numbers

            • (613) 247-7879
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            1 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John & Debbie D

            21/12/2021

            In May 2021 following our kitchen renovation ‘Pierre’ at Eastop offered to replace a warped island counter top at no cost to us if we retained a contractor and gave them an installation date. Due to Covid and a fractured clavicle my wife sustained during the summer we were not able to secure a contractor until November. In December they suddenly reneged on their offer by informing us they had a replacement island counter top in their warehouse for the past six months ready for us to pick up. Since it had warped as it sat too long in their warehouse they would no longer provide us with a free replacement. While Eastop’s supplier did make 3 countertops during our dealings with them, two became warped and one was measured incorrectly by the original kitchen reno. contractor. Despite this, Eastop backtracked on their word to replace the counter top at no cost and did not tell us that they had another counter top in stock until it became warped after sitting for six months. We believe they were not fair or transparent in helping to resolve the matter amicably and to our satisfaction.

            Eastop Counters Inc Response

            02/12/2023

            Were sorry to here that you were unhappy with ** trying to help resolve your problem with your island countertop. When your contractor purchased it he was well aware of the criteria of what was required to insure the proper installation of this countertop to prevent warping. When he first brought to our attention that the countertop had warped I asked him to send us pictures so that we can have the manufacturer look into replacing it under warranty. The pictures clearly showed that theres was no brackets installed which voids the guarantee. We still offered to replace the counter but that you would need to have a contractor do the work and make sure brackets are installed. Unfortunately the replacement countertop sat to long in our warehouse and eventually also warped. I offered to order a replacement again but unfortunately we would to charge for this one at a discounted price. We do pride ourselves at helping customers as best we can and hope this explains this unfortunate situation.

            Local BBB

            Better Business Bureau of Greater Ottawa

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.