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            Business ProfileThe Foundation Guys Inc.

            Foundation Contractors
            BBB accredited business

            Contact Information

            1294 Algoma Rd

            Ottawa, ON K1B 3W8

            Visit Website
            (613) 680-7979

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            Customer Reviews

            2.93/5

            Average of 15 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            17 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 24/10/2017

            Years in Business: 45

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Products & Services

            This company offers Basement Waterproofing
            Foundation Repair
            Crawlspace Repair
            Masonry Restoration

            Business Details

            Location of This Business
            1294 Algoma Rd, Ottawa, ON K1B 3W8
            BBB File Opened:
            29/5/2014
            Years in Business:
            45
            Business Started:
            31/12/1978
            Business Incorporated:
            2/4/2014
            Accredited Since:
            24/10/2017
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 2415672 for this business, issued by Oncorp Direct Inc.

            These agencies may include:

            Oncorp Direct Inc.

            1033 Bay Street, Suite 313

            Toronto ON M5S 3

            800-4617772

            Type of Entity:
            Corporation
            Alternate Business Name
            • 2415672 Ontario Inc.
            Business Management
            • Mr. Jerry Sirois, President
            Contact Information

            Principal

            • Mr. Jerry Sirois, President
            Additional Contact Information

            Website Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            17 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            16/08/2023

            Complaint Type:
            Service or Repair Issues
            Status:
            Answered
            I had Foundation Guys come in to look at my basement for leakage. They came in and put in a new drainage system and pump. It was agreed that this product be under warranty and support. However, I have tried to get in contact with them and they out right refuse to respond to (a) email, (b) voice message, (c) fax, (d) text. This is absolutely unacceptable. Be warned : do not deal with this organization, they will leave you high and dry and make it impossible for you to get in touch with them once they take your money !
            Read More
            Read 16 More Complaints

            Customer Reviews

            15 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            T.K. B

            09/08/2023

            I received a quote from the foundation guys for a property in ************. I was buying an investment property with a foundation issue and I knew it would be a big job to fix. My partner called in ************, their salesperson to quote. At first ***** said $20-25k and it was an easy fix. Once we closed on the property it was hard to reach ***** but he eventually came back and said $40k. We reluctantly agreed and provided the needed deposit. After many call attempts my partner finally got ahold of ***** and he then said $60k was the new price, even though we already had given the deposit with the locked in price. This is extortion, I have contacted *********** and won't rest until our deposit is returned or our agreed upon price is honoured. I will make sure everyone in ON knows the Foundation guys are not professional by any means and this company should be avoided at all costs. This is a real story and the house is on Augustus ** in Cornwall in case the owners want to pretend like I am making this up

            The Foundation Guys Inc. Response

            10/08/2023

            We apologize for the inconvenience, we have your deposit check at the Office. By the time the deal went through, there was in an increase in the steel price that are completely out of our control. When the contract went through the approval process, it was not approved by the Owner of the company. Our Company policy is to refund deposits, when a Proposal is not approved. Steel prices are extremely volatile and completely out of our control. We sincerely apologize for you customer experience, and we thank you for the opportunity to do business with you. Please contact the office at ************ to arrange to pick up the refund for the deposit which is waiting for you at reception.
            Read 14 More Customer Reviews

            Local BBB

            Better Business Bureau of Greater Ottawa

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