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          Surplus Freight of Canada has 1 locations, listed below.

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            Business ProfileSurplus Freight of Canada

            Furniture Stores

            Contact Information

            1800 St Laurent Boulevard

            Ottawa, ON K1G 1A2

            (613) 247-3300

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            1800 St Laurent Boulevard, Ottawa, ON K1G 1A2
            BBB File Opened:
            8/5/2003
            Number of Employees:
            1
            Business Management
            • general Manager
            Contact Information

            Customer Contact

            • general Manager
            Additional Contact Information

            Fax Numbers

            • (613) 247-8233
              Primary Fax
            Read More Business Details and See Alerts

            Customer Complaints

            1 Customer Complaints

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            Most Recent Customer Complaint

            29/03/2022

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            I purchased a sofa sectional and there is damage underneath the sofa and I took pictures and went back to the store and they didn’t want to replace my sofa without the damages they said it’s the dust cover but I spent a lot of money to have a brand new item I asked them to return it they said no and they wanted to give a 100$ store credit I don’t want the store credit I want a sofa I am happy with and I am not happy this is the 3rd time I have talked to them and still not getting the result I have the phots on my phone and they saw the damage and still I can’t return it or get my money back I am not happy with this product and I need assistance to fix this situation I am the customer but I feel I have not been heard by the continued am the customer and don’t feel like one I feel like a fool to trust this company and to listen to there customer and fix the problem to make me the customer happy and I am not getting that from this com talk I want is a new sofa with no damages thank you for listening

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            KIMBERLEY-ANNE R

            24/05/2022

            March 2022 purchased reclining sofa paid 20$ deposit - 2wks later went in to pay for sofa, was told price has gone up? How so? I put a deposit down - had to fight to keep price - knew i should have walked away right there and then - sofa delivered march 26th - (think delivery guys dropped it) delivery guys were not going to unwrap for me to view - this is where they make their money - they did unwrap and i notice that. after careful inspection right side recliner did not work - delivery guy said back was broken - called store they will replace - 1 wk later replacement came - installed - pd another deliver - still not working - cannot close recliner once opened - called store - manager **** said to come in and get refund on 2nd delivery and i would need to make a warranty claim. Went into store first week in april - got refund and was then advised by **** that they need to do the warranty not me??? why was i not told this? Now May 24th am told warranty was accepted and delivery ready to set - but i need to pay yet another delivery charge as well and a handling charge that will NOT BE REIMBURSED?? Why should I be paying again and again for something that was damaged before it was even in my house - Looking to have couch delivered at Stores expense or complete refund with couch pick up at no cost to me - After sales service - ***** - NEVER AGAIN WILL I SHOP OR RECOMMEND - kar - ******** - not wanting to leave a star - zero zero zero as this is just a Terrible place to shop - but had no choice but to put 1 in order to submit

            Local BBB

            Better Business Bureau of Greater Ottawa

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