At-a-glance
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Business Details
- Location of This Business
- 810 - 33 Yonge Street, Toronto, ON M5E 1G4
- BBB File Opened:
- 25/9/2024
- Years in Business:
- 2
- Business Started:
- 11/4/2022
- Business Incorporated:
- 11/4/2022
- Accredited Since:
- 30/7/2022
- Type of Entity:
- Corporation
- Contact Information
Customer Contact
- Rina Calabrese, Communications And Brand Specialist
- Additional Contact Information
Phone Numbers
- (844) 344-5042Other Phone
- (844) 431-3444Other Phone
- (844) 344-5042
Customer Complaints
0 Customer Complaints
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1 Customer Reviews
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Most Recent Customer Review
Patti G
2 stars10/12/2023
Fig Financial Inc. Response
12/12/2023
Thank you for taking the time to share your experience and provide this feedback. We understand that you have faced some challenges and want to make sure we can address your concerns and make improvements in the future.
Withdrawal Timelines:
We've worked diligently to improve our withdrawal timelines, reducing processing times from up to 3 business days to 1 business day, based on valuable feedback from customers like you. If your scheduled payment date happens to fall on a weekend or holiday, your payment would be taken out on the next business day.
Fees and Interest:
While we don't charge any fees aside from NSF fees for unsuccessful payments, we do charge interest. We strive to ensure transparency during the pre-qualification stage, making applicants aware of the interest associated with their specific offer.
Credit Reporting:
We understand the importance of reporting to credit bureaus and are actively working on implementing this. Once reporting begins, it will be retroactive for all existing and past customers.
Paying off your loan:
We understand the importance of clarity when it comes to submitting manual payments through your Fig account and apologize if the payment source for your loan payoff wasn't as clear as it could be. Rest assured, we display the source account information on the payment confirmation screen. Ill make sure this feedback is shared with our team so that we can continue to make improvements.
Thank you again for contributing to our ongoing efforts to refine and improve our services. We appreciate your feedback and look forward to serving you better in the future.
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