Business ProfileforEndy Canada Inc.
Additional business information
At-a-glance
Customer Complaints
4 complaints closed in last 3 years
0 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Overview
Products & Services
Business Details
This is a multi-location business.
- Location of This Business
- 800 - 60 Adelaide St E, Toronto, ON M5C 3E4
- BBB File Opened:
- 13/4/2022
- Years in Business:
- 9
- Business Started:
- 1/7/2015
- Accredited Since:
- 29/5/2024
- Type of Entity:
- Corporation
- Alternate Business Name
- Endy
- Hours of Operation
Primary
- M:
- 10:00 AM - 10:00 PM
- T:
- 10:00 AM - 10:00 PM
- W:
- 10:00 AM - 10:00 PM
- Th:
- 10:00 AM - 10:00 PM
- F:
- 10:00 AM - 10:00 PM
- Sa:
- 10:00 AM - 6:00 PM
- Su:
- 10:00 AM - 6:00 PM
- Contact Information
Principal
- Ms. Erin Gray, Senior VP of Customer Experience
Customer Contact
- Ms. Erin Gray, Senior VP of Customer Experience
- Additional Contact Information
Email Addresses
- Primary
Website Addresses
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
06/09/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Customer Reviews
2 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Kim H
1 star14/11/2024
Endy Canada Inc. Response
22/11/2024
The customer's box did arrive in very poor condition. Unfortunately, when products are in transit, especially long distant ones, boxes can get damaged on the journey. This one was particularly damaged and when the customer reached out on Oct 23, the CX specialist Paige agreed it was unacceptable and apologized for the oversight and assured her the photos will be sent to the courier who delivered for feedback (which they were). Thankfully, the product inside the box is wrapped in very thick plastic and the item was intact when removed from the box.
The customer then reached out on Nov 11 to advise she found the mattress was not suiting her comfort needs and she wanted to return it. We take our commitment to ensuring returned mattresses are dealt with in a sustainable manner and we do all we can to avoid them going into the landfill. We have charity partners throughout Canada who pick up the mattresses, but in some more remote communities, we don't have pre-arranged charity partners. We asked the customer to give us two weeks to try and find one. During this time the customer reached out to BBB.
We have since reached out to the customer, who advised she is aware of a family who had a fire and they could use it and she can arrange for them to pick it up. We extended the refund to the customer on Nov 19.
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