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            Business ProfileOllie + Hank

            Online Retailer

            Current Alerts For This Business

            Out of Business:
            BBB attempted to send correspondence to PO Box 339 Station A, Toronto, ON M5A 3G4. Our mail was undeliverable from this address. We were unsuccessful in contacting the company by telephone, resulting in the BBB not having complete and current information. If you have any information that would assist your BBB in developing a report, please speak with a BBB service advisor.

            Additional business information

            Additional Info:
            BBB files indicate a pattern of complaints regarding this company. Consumers have advised our office of the following issues: non-delivery of products, not communicating with consumers regarding their orders, not granting refunds.

            On June 18 2020 BBB sent a email to notify the business of its concerns and requested that they work towards correcting the underlying reason for the complaints.

            BBB has not received a response to date.
            See all additional business information

            Contact Information

            PO Box 339 Station A

            Toronto, ON M5A 3G4

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            Customer Reviews

            1.05/5

            Average of 19 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            21 complaints closed in last 3 years

            7 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            PO Box 339 Station A, Toronto, ON M5A 3G4
            Email this Business
            BBB File Opened:
            12/5/2020
            Contact Information

            Principal

            • Michelle Gabrielle, Owner

            Customer Contact

            • Michelle Gabrielle, Owner
            Additional Contact Information

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Smart shopping online

            Customer Complaints

            21 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            05/10/2024

            Complaint Type:
            Delivery Issues
            Status:
            Unanswered
            Ordered a print **** **** ****** and was charged full amount despite it being over a month and after sending 4 emails to customer service I never received a response or email or the product.
            Read 20 More Complaints

            Customer Reviews

            19 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Michael M

            10/07/2024

            I ordered a product (a custom print) from them that would require me to provide custom text. The order page did not provide me with a way to provide this text. I still ordered it, assuming I would be provided via email with the means to provide the text I wanted for the product. My debit card was charged for the purchase. I got an email order confirmation from them, but again there was no way to provide them with custom text. I emailed their customer support asking this question and got no response. A few days later, I asked for a refund. I still got no response. I emailed them a 2nd time asking for a refund, and still got no response. I finally had to contact my bank for a chargeback. It went through their normal process which took a few weeks. The bank also never got any responses from them and I finally got my bank to refund the charge. This company's advertised customer service email seems to be unmonitored or they simply ignore emails. I never recieved any products or correspondence from them after they took my money.
            Read 18 More Customer Reviews

            Local BBB

            BBB Serving Central Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

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