Business ProfileforSun Life Assurance Company of Canada

On 01Dec2023, Sunlife Financial trasferred out $****** /********** unit from my ************ group RRSP account to my personnal account (under a financial advisor) by mistake without my agreement/request. This caused suspension of my employee contribution to my **** account. The issue was brought up to Sunlife on 8Dec2023 through the advisors (*** *** and ****** *****). Sunlife took a month for 'investigation' and they admitted that it is soley their mistake. This was announed by their customer service person ****** *****************). The suspension was resumed after that. But there was no progress made to my other request which is for Sunlife to transfer back the same fund and same units to the original account along with the investment gain that should be made over this period. ****** stopped responding to our followup requests and another mediator ****** ***** started to contact us in April of 2004. ****** promised to correct their mistake. But up to now, 05Jul2024, the issue is still in progress. It looks like there is no end for the waiting. Now, my request for Sunlife is: 1. Correct their mistake and complete the transferring of ********** unit of the BLK US Equity Index Reg immediatedly. 2. Official apology from the company. 3. Request $500 for compensation. Any help in this matter will be greatly appreciated.