We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          Brookstone Windows & Doors formerly Sentry Windows & Doors has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileBrookstone Windows & Doors formerly Sentry Windows & Doors

            Window and Door Installation
            BBB accredited business

            Contact Information

            3423 Walker Road

            Windsor, ON N8W 3S2

            Get Directions
            Visit Website
            Email this Business
            (519) 400-7000

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            3/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            2 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 25/3/2015

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Business Details

            Location of This Business
            3423 Walker Road, Windsor, ON N8W 3S2
            Email this Business
            BBB File Opened:
            3/12/2014
            Years in Business:
            11
            Business Started:
            30/11/2013
            Business Incorporated:
            30/11/2013
            Accredited Since:
            25/3/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Alternate Business Name
            • Brookstone Windows & Doors
            • Sentry Windows & Doors
            Hours of Operation

            Primary

            M:
            9:00 AM - 5:00 PM
            T:
            9:00 AM - 5:00 PM
            W:
            9:00 AM - 5:00 PM
            Th:
            9:00 AM - 5:00 PM
            F:
            9:00 AM - 5:00 PM
            Sa:
            10:00 AM - 4:00 PM
            Business Management
            • Ken Sherman, President
            Contact Information

            Principal

            • Ken Sherman, President

            Customer Contact

            • Ken Sherman, President
            • Ron Lassaline, Manager of Sales and Marketing
            Additional Contact Information

            Fax Numbers

            • (519) 968-3388
              Primary Fax

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            2 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/06/2023

            Complaint Type:
            Billing Issues
            Status:
            Answered
            Brookstone windows started installing windows at our house we realized quickly the damages being done to our property and let them know. Instead of resolving the situation they asked for full payment and did not complete the job but claimed it was completed. They have now tried to put a lien on our property and the job is just sitting here incomplete
            Read More
            Read 1 More Complaints

            Customer Reviews

            2 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Donna C

            11/05/2023

            Would give them a 0 if I could. Terrible customer service & getting back to you. Left numerous messages about my new side door & no one got back to me until damage to the door was done. (pictures on request) Spend a great deal of money on 2 doors that took almost 5-6 months to be installed. Not installed correctly & had a team member fix side door but not my front. Doors are not sealed properly & side door after being "tuned/fixed" began to stick. (Gas bill was $98.00 and jumped to over $400.00 after installation) We couldn't lock door & door began to be very difficult to open & close. Called numerous times for help, but no return call. Finally a chunk came off the door & again I submitted an email & phone message. (pic's were included) Finally received a call and a team member was booked almost 2 1/2 weeks later to inspect. (horrible!!!) Now they want more money from me for so called "abusing" my door!!!!! It's not my fault & I tried & tried to get someone to fix it but to no avail. It literally took me over 2 years to save for these doors & now this!!!!! **** ********* ** *****

            Brookstone Windows & Doors formerly Sentry Windows & Doors Response

            15/05/2023

            Thank you for your feedback. We're sorry to hear this is the experience you had. We try our best to offer service whenever possible and based on the feedback here I suspect we've reached a point where we can no longer serve you. Thank you. 
            Read 1 More Customer Review

            Local BBB

            BBB Serving Western Ontario

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.