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Complaint Details
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Initial Complaint
10/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to dispute an account on my credit report that was fraudulently opened in my name. I am a victim of identity theft and have filed a complaint with the ************************ through *****************. This account does not belong to me and was opened without my authorization.Details of the account to be removed:Creditor Name: EnerBank USA Opened Date: 03/04/2021 Account Number: ********** Balance: $10,266.00 Please investigate this account, remove it from my credit report, and update my records accordingly.
Business response
11/04/2024
A letter dated November 4, 2024 was sent addressing the concern.Initial Complaint
10/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Subject: Unauthorized Account on My Credit Report Identity Theft Victim Complaint Details:I discovered an unauthorized account from ********************** on my credit report. I am a victim of identity theft, and I did not open or authorize this account.Opened: 3/4/2021, Account Number: **********, Balance: $10,266.00 Please remove this fraudulent account from my credit report.Business response
11/04/2024
A letter dated November 4, 2024 was sent addressing the concern.Initial Complaint
10/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
The Regions bank I went to was not listed so I had to click on *********************. The correct address I went to is ******************************************************************** Regions claim that I owe them 130$ When I already paid the FULL amount.The charge off amount was 457$ Written off on my credit report as 384$ I paid them 474$ which covered the late fee. Regions had zero notes on the account until I called about this concern mid October. The last report was Feb 2023 my payment was the next month in march on the 3rd. When you contact regions they will confirm on the same day I made a payment. EXCEPT they will have a different amount. And they are okay with violating my right by reporting incorrect information to my credit score 15 U.S.C 1681s-2 (A)(1) A person shall not furnace, any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cost to believe that the information is in accurate My reasonable cost will be the screen shot of the transaction from my bank account. All ********************** has a report simply saying I owe this 130$ amount and a phone call on in October for notes. A simple report has no greater value than a screenshot of my bank statement to prove my claim I will provide the transaction amount and the date and the exact bank in the pictures attached. Please help meBusiness response
11/06/2024
A letter dated November 6, 2024, was sent to ****** ***** addressing their concern. Regions has closed this complaint with an explanation.Customer response
11/06/2024
Complaint: 22472721
I am rejecting this response because region has no right to close this account because they responded with an explanation I literally showed my bank statement showing the exact amount i paid them. If they cant delete this account than I wish to remind them to provide me the information that verified where my money went too.
15 USC 1681 i(7)
(7)Description of reinvestigation procedure
A consumer reporting agencyshall provide to a consumer a description referred to in paragraph (6)(B)(iii) by not later than 15 days after receiving a request from the consumer for that description.
Sincerely,
****** *****Business response
11/07/2024
Regions considers this matter closed.Initial Complaint
10/23/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I tried to access my Regions Bank checking account to make on line bill payments. I received a message to contact an 800 telephone number concerning this issue.Upon calling the listed number, I was told that the issue involved a third party vendor and the bank could not address the issues that prevented my accessing my bill payments. I was also informed that it would possibly be 72 hours before this issue was addressed and corrected.Over the past 12 months I have had several issues with Regions' bill payment system. The previous issue involved that changing of date payment information on the banks system. I was informed by Regions that it was a third party issue and not the banks issue to resolve.This situation is dire for myself as I am recovering from throat cancer and am not to be in direct sunlite due to the radiation *****. Without the bill pay function I will be forced to travel to the bank, post office et al to make bill payments.This position is not tenable with my current medical issues. Any help with this issue will be greatly appreciated.Business response
11/01/2024
A letter dated November 1, 2024, was sent to **** ******* addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
10/21/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Approximately 3 weeks ago I set up an online profile at www.onlinebankingforward/************************** at which time I attempted to apply for one of their credit cards after having multiple issues applying for the card I contacted their customer service department after multiple transfers I was informed that their banking institution does not have a footprint or presence in my state and therefore they would not be able to open an account or issue a credit card I informed them that I understood this and unfortunately was sad to hear that I could not open either. I then asked for my online profile to be removed from their system again after multiple transfers I was assured that Within a minimum of one week the profile would be deleted from their system. However this morning I used the exact same credentials to log back into their system to find that the online presence is still there they still have my email address and phone number and other information that I was informed would be removed again after multiple transfers and attempts by every incompetent person that I spoke to I was told there is no way to remove this profile from their system. I continue to receive solicitations and feel my information could be easily compromised especially based off of the incompetency of the employees that work there and the inability for them to easily remove a profile phone number and email address in addition I expressed my concern that this information would then be sold to other companies to which I was told they could put me on their non solicitation list however that only stops them from soliciting me not them selling my information to a third party or another banking division I am requesting assistance to get my online presence removed from their banking Institution thank youBusiness response
11/01/2024
A letter dated November 1, 2024, was sent to ******* ********** *** addressing their concern. Regions has closed this complaint with non-monetary relief.Initial Complaint
10/21/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to urgently address the inaccuracies on my credit report that have resulted from the unauthorized sharing of my personal information with credit bureaus. This situation has caused me considerable financial and emotional *********** specified in 15 USC 1681 Section 602, I have a right to financial privacy and expect my information to be treated with strict confidentiality.Moreover, according to 15 USC 1681 Section 604(a)(2), a consumer reporting agency is not permitted to disclose account information without my explicit consent, which I have not provided.The discrepancies linked to REGIONSBANK have adversely affected my financial stability, and I am requesting immediate correction of these errors.Additionally, I remind you of 15 USC 1666(b), which prohibits creditors from marking credit card payments as late under specific conditions.For your reference, my account details are as follows: Account Number: **************** I request a detailed review of my account and immediate correction of these inaccuracies to ensure compliance with federal laws.If this matter is not addressed promptly, I may be forced to pursue legal action. I appreciate your urgent attention to resolving this issue.Sincerely,****** *******Business response
10/30/2024
A letter dated October 30, 2024, was sent to ****** ******* addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
10/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Opened acct with ** depo, had other accts si no immediate need for cash caring for my father in hospice out of state I assumed my money safe. I was wrong. Every 30 to 40 seconds Amazon charges ensued and didn't stop for 32 days as a new acct less than 2 mos. The bank never alerted me to the blatant red flag fraud occurring, regions had used my SSN as a reference number ended up on dark web bank covered a few chgs but reverted the credits later mostly, eventually deleting me as a customer. teller withdraws attempts to hard close my acct & avoid paying for the massive fraud all while being promised repeatedly refunds that did happen fraudulent ACH transactions occurred nothing warranted any investigation no laws or regulations followed. Bank didn't even close the card or the account leaving it open for mos info on the dark web for life. 3 attempts to hard close money removed and only once refunded I received a couple of the refunds but then about couple weeks after hard closing my account most redacted just like my payments to my monthly vendors. To date I have no proof of what was paid and what wasn't paid during the 9 months I was with regions. Informed that my remaining refunds and credits balance of accounts was rolled over under a different account number and don't exist as an ex customer. I linked my accounts with my credit subscription Experian and it shows a large amount of money in the account but a different account number. The initial teller who opened the account issued me a Now card something I've never heard of reserved for bad credit cust. I had excellent credit. Unaware not a debit card continued unauthorized rollovers were completed without my knowledge or authorization to date I have no idea what thousands of dollars went. FOIA req ignored no proof of payments and my payments were redacted stating I had claimed fraud when I didn't. Almost 9 months of pymt redacted no credits pymts missing deposit listed as withdraws no answers just taken.Business response
10/29/2024
A letter dated October 29, 2024, was sent to **** ********* addressing their concern. Regions has closed this complaint with an explanation.Customer response
10/29/2024
Complaint: 22428546
I am rejecting this response because: Regions failing to respond in a public manner, is just another example of their intentional delays and continuous evasiveness of finding any solution. I have been subjected to these same tactics used by Regions, intentionally for too long and should be considered nothing less than unacceptablea and negligently. Regions intentional and repeated evasiveness only provides proof that they are the problem here. everyday that I am stuck holding Regions dirty destructive snowball is another day the victimization is also allowed to continue. I can almost bet that regions has taken the time to plan out how to provide their mailed response on day 11 so that no response can be made appropriately and once again continued victimization that only grows causing more damage day after day. I can only state the things that happen to me and I was lied to not provided pertinent information or assistance regarding the crimes that kept occurring there were payments that had disappeared and numerous refunds never credited. What happened to my money? More importantly, what happened to my payments that were scheduled verified processed and paid now no longer existing and the servicers and vendors providing proof regions redacted these payments where is that money? Why is regions Not held to the laws and standards of all other banks and businesses? Required to simply provide a piece of paper, if that ever even actually happens I'll be shocked, is completely insulting. The fact Regions, accused of committing fraud and violating federal regulations and state laws and only required to provide whatever they want in a little note, that is if Regions decides to actually provide that letter And plus for this agency to even think that a negotiation between the two of us and agreement can be come to regarding breaking law is completely unacceptable and most definitely not fitting for the situation at hand. I'm just completely shocked that an agency such as the BBB Even has a notion to think that would be acceptable and appropriate. Regions and/or any business who have been accused of a crime should be required to answer to those accusations and provide legal and appropriate proof and that proof should be evaluated and review and handles appropriately regarding the outcome of such an investigation they should be held responsible for the crimes and fraud that I have endured solely because of their negligence and anything less should be considered unacceptable.Sincerely,
**** *********Business response
10/30/2024
Regions considers this matter closed.Initial Complaint
10/16/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I filed a claim with regions bank over fraudulent transactions a hacker cloned my phone and locked me out of cashapp he than transferred over 3000 from my regions account to cashapp I've given regions police report email from cashapp stating account compromised explained that hacker cloned my phone and that's why it's my device doing the transactions but Almost 2 mo later I'm still fighting them. Im on disability due to cancer had to stop chemo got car repoed and multiple late fees fr rent about to be evicted because Everytime I have to dispute their decision it's another 2' weeks 1 time they denied because I wasn't fighting all cashapp charges but the dispute was already at bank they keep saying police report just got attached it's been 2 mo this is not rightBusiness response
10/29/2024
Additional time is needed to submit a response to ***** Whites concern. Regions response is forthcoming.Business response
11/12/2024
Additional time is needed to submit a response to ***** Whites concern. Regions response is forthcoming.Business response
11/14/2024
A letter dated November 14, 2024, was sent to ***** ***** addressing their concern. Regions has closed this complaint with monetary relief.Initial Complaint
10/11/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I am writing to dispute a fraudulent account reported under my name by Regions Bank. I am a victim of identity theft, and I have filed a formal complaint with ***************** regarding this matter. This unauthorized account has caused significant damage to my credit profile.The details of the fraudulent account are as ****************************** Account #: **************** Date Opened: 02/05/2020 This account was opened without my knowledge or consent. I have never authorized any activity related to this account, and its presence on my credit report is a result of fraudulent activity. I request an immediate investigation and the removal of this account from my credit report.Business response
10/23/2024
A letter dated October 23, 2024, was sent to ******* ***** addressing their concern. Regions has closed this complaint with an explanation.Initial Complaint
10/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I filed a claim on October 3. I was told the claim can take 10 business days. Cool, but it isnt actually moving forward in anyway. Ive called multiple times for assistance and to get an update. Even speaking with a supervisor to no avail nothing changed. Ive explained in detail the issue with the credit and why it needs to be disputed. It seems like it should be cut and dry, but it is not. I dont understand at this point why I cant even be given a provisional credit to the account until they are able to work it out. The supervisor stated they have 1000 claims to get through while I understand thats a large amount of claims I dont understand why that still reflects on them taking a full 10 business days to get to my claim. It sounds like theres not enough staff to get through these claims and that fraud is not considered important. I need someone to please look at my claim. My payroll is going into this account today with a negative starting balance. I need my payroll in full. I just want someone to understand. Claim number ********.Business response
10/18/2024
A letter dated October 18, 2024 was sent addressing the concern. Regions has closed this complaint with monetary relief.
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Customer Complaints Summary
1,028 total complaints in the last 3 years.
372 complaints closed in the last 12 months.