Business ProfileforRegions Financial Corporation
Additional business information
On September 28, 2022, the business entered into a consent agreement with the Consumer Financial Protection Bureau (CFPB). The CFPB ordered Regions Bank to pay $50 million into the CFPB’s victims relief fund and to refund at least $141 million to customers harmed by surprise overdraft fees. From August 2018 through July 2021, Regions charged customers surprise overdraft fees on certain ATM withdrawals and debit card purchases. The bank charged overdraft fees even after telling consumers they had sufficient funds at the time of the transactions. For more details go to:
https://www.consumerfinance.gov/enforcement/actions/regions-bank_2022/
At-a-glance
Customer Complaints
1,028 complaints closed in last 3 years
373 complaints closed in last 12 months
Customer Reviews are not used in the calculation of BBB Rating
Related Categories
Products & Services
Business Details
This is a multi-location business.
- Headquarters
- 1900 5th Ave N, Birmingham, AL 35203-2610
- BBB File Opened:
- 1/1/1956
- Years in Business:
- 151
- Business Started:
- 1/1/1873
- Business Started Locally:
- 1/1/1873
- Business Incorporated:
- 7/1/2004
- Accredited Since:
- 1/1/1956
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 174490 for this business, issued by State of Alabama Banking Department
These agencies may include:
State of Alabama Banking Department
401 Adams Ave Ste 680
Montgomery AL 36104
- Type of Entity:
- Corporation
- Alternate Business Name
- Regions Bank
- EnerBank USA
- Business Management
- Mr. Justin Kattus, Vice President
- Mr. Alan Register, Birmingham Market President
- Mr. Daniel Campbell
- Mr. Brett Schaffer
- Jennifer Burr
- Marie Collins, Office of Customer Satisfaction Manager
- Zachery Mashburn, Office of Customer Satisfaction manager
- Kaci Bryson, Office of Customer Satisfaction Manager
- Mr. John Jordan, Vice President
- Contact Information
Customer Contact
- Mr. Justin Kattus, Vice President
- Mr. Alan Register, Birmingham Market President
- Mr. Daniel Campbell
- Ms. Sarah Moss, Vice President/Community Relations Officer
- Mr. Brett Schaffer
- Jennifer Burr
- Additional Contact Information
Email Addresses
- Primary
Customer Complaints
1,030 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
10/31/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
Customer Reviews
295 Customer Reviews
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Most Recent Customer Review
Richard S
1 star10/30/2024
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