Business ProfileforProfessor Plumb, LLC

I WENT TO HOME DEPOT'S WEBSITE TO GET PRICING ON A WATER HEATER. WHILE I WAS THERE I SAW A LINK TO INSTALLATIONS. CURIOUSLY I WAS TRYING TO FIND OUT ABOUT INSTALLATION COST AND SAW THE CONTACT INFO FOR PROFESSOR PLUMB. I E-MAILED MR. ROBERTSON A QUESTION ABOUT SWITHCING FROM GAS TO ELECTRIC. HE ADVISED ME TO STAY WITH GAS. I SET UP AN APPOINTMENT WITH THEM TO INSTALL A NEW WATER HEATER. ON THURSDAY 2 FELLOWS SHOWED UP. VERY NICE AND ANSWERED ALL MY QUESTIONS. THEY WERE DRAINING THE OLD WATER HEATER AND ASKED ME TO GO UPSTAIRS AND TURN ON A HOT AND COLD TAP WHICH I DID. IN THE MEANTIME, I LEFT TO GO GET A CHECK TO PAY THEM. WHEN I CAME BACK ABOUT 10 MINUTES LATER, THEY WERE UPSTAIRS MOPPING UP WATER THAT HAD OVER FLOWED FROM THE SINK. THE NEXT MORNING I WENT DOWNSTAIRS AND FOUND 4 INCHES OF WATER IN MY BASEMENT SOAKING CARPET AND WALL IN MY "MAN CAVE". WE IMMEDIATLY CALLED THEM TO COME OUT AND SEE WHAT WAS GOING ON AS WE WERE ABOUT TO LEAVE FOR THE WEEKEND. IF I HADN'T GONE DOWN STAIRS THE WATER HEATER WOULD HAVE RAN ALL WEEKEND. THEY SENT A TECH OUT TO INVESTIGATE AND HE TOLD ME THAT THE WATER PRESSURE WAS TOO HIGH AND WAS BLOWING THE SAFTEY VALVE AND THAT I NEEDED A NEW PRESSURE REGULATOR THAT HE WOULD INSTALL FOR ******. SINCE I WAS IN A HURRY TO LEAVE TOWN I TOLD HIM TO GO AHEAD AND DO IT. MY PROBLEM WAS NOT WITH THE WORK THEY DID, WITH THE EXCEPTION OF NOT CHECKING THE WATER PRESSURE, MY PROBLEM IS THEY DID NOT DO ANYTHING ABOUT THE WATER DAMAGE DONE TO MY HOUSE. IF THEY WOULD HAVE CHECKED THE WATER PRESSURE RIGHT AFTER INSTALLING THE WATER HEATER, THEY WOULD HAVE TOLD ME TO CHANGE OUT THE WATER REGULATOR RIGHT THEN.