Business ProfileforKempter Kustoms

I ordered a custom product from Kempter Kustoms on 6/7/24 (a custom trailer hitch cover with a cartoon character on it) which was supposed to take them about 8 weeks to complete. It was a birthday gift that I needed to have in August. After submitting my order and payment, I didnt hear anything at all from them until they emailed (a mass email to customers) on 6/24/24 that orders were running behind due to an "issue with their equipment." I waited patiently for a few more weeks and then I requested status updates via email multiple times, on 7/13/24 and 8/4/24, which they never replied to.I finally got fed up and sent an email on 8/11/24 requesting that they refund my order in full immediately because they clearly could not fulfill their obligation. On 8/12/24 I finally received a reply which said they are close to being finished with your custom order. I was hopeful that this was the case, so I asked them (via email on 8/15/24) to keep me updated and send me tracking information when it shipped.Again hearing nothing, I asked for the status of the custom piece on 9/5/24. Hearing nothing at all back from them since their email on 8/12/24 (when they claimed they were almost done), I have requested that they refund me immediately several times: 9/20, 9/23, 9/24, 9/27 and 10/7/24. I have not heard back from them at all except from the one response they sent me on 8/12/24 stating they were nearly finished. Long story short - they took my $178 and ran!