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          Lovelace Services, Inc. has 1 locations, listed below.

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            Business ProfileLovelace Services, Inc.

            Heating and Air Conditioning

            Contact Information

            1024 5th Ave. SE

            Decatur, AL 35601

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            Email this Business
            (256) 350-8555

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A+

            This business is not BBB Accredited

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            Businesses in this category

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            The company offers the sale and service of heating, air conditioning and refrigeration systems.

            Business Details

            Location of This Business
            1024 5th Ave. SE, Decatur, AL 35601
            Email this Business
            BBB File Opened:
            12/1/1994
            Years in Business:
            29
            Business Started:
            12/1/1994
            Business Started Locally:
            1/1/1999
            Date of New Ownership:
            1/1/1994
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Corporation
            Business Management
            • Mr. Houston Lovelace, President
            • Ms. Weslie Nelson, Office Administrator
            Contact Information

            Principal

            • Mr. Houston Lovelace, President

            Customer Contact

            • Mr. Houston Lovelace, President
            • Ms. Weslie Nelson, Office Administrator
            Additional Contact Information

            Fax Numbers

            • (256) 350-4244
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying and servicing your heating and air conditioning (HVAC) systems

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

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            Most Recent Customer Complaint

            02/17/2022

            Complaint Type:
            Billing Issues
            Status:
            Answered
            The company said they would return and fix our heating unit but never did. They said we needed a "relay" they would get but never showed. After numerous phone calls, including not answering and sarcastic comments by office manager, Amelia ******** Our heating unit kept running for hours blowing cold air. Lovelace was dishonest and untruthful. My bill was over $400.00 because Lovelace Heating and Air did not respond to our phone calls, never came to fix our heating unit when they said they would. They ignored, dismissed and made fun of me.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Jason F

            03/22/2023

            Complaining of their neglect installation for my **** system My ******* **** system was installed on Jan 26, 2021 by located in *******, **. Because of their neglected installation, only two year later, on 02-5-2023, the **** system suddenly stopped working, even emergence heating has no any signal. I called the , a woman picked phone and wrote down the problems and said that someone would call me back. However, nobody called me so far. Then, during the period, I called a dealer of the ******* Company. The technician came in on 02-27-2023 and found a part, (Heat strip contactor), burnup and also very low refrigerant. He came back again on 3-7-2023 and spent 3 hours, eventually found a tiny part (******** valve) melted by the installation process of unit, which was releasing refrigerant and getting the pipe to hot. He concluded that the installation process destroyed the ******** Valve to result in slow refrigerants leaking after new **** system was installed . Furthermore, the low refrigerant resulted from slow leaking caused the Heat Strip Contactor burnup and stopped the system. He fixed these and filled up refrigerant (4ib R-410a). I spent $770 for this repairing. The technicians from , who installed the unit, not only destroyed key parts, but also not installed a float switch to protect the event drain stops up.I strongly request the to take the responsibility and reimburse me what I paid for these problems caused by theirs neglected work.

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            BBB serving North Alabama

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