Business ProfileforLexus of Huntsville

On Monday November 13th I arrived at the Lexus dealership for my scheduled appointment. My service representative was ****. I proceeded to tell him I needed an oil change and possibly a tire rotation. He asked me questions about what was going on with my car. I told him it was shaking or vibrating when applying the brakes at 40MPH or higher. He said he would have it checked out to see what was wrong. He later sent me a text stating my car needed front brakes, an upper radiator hose, the rotors needed to be resurfaced, and both air filters needed to be replaced. The total of all the services including the oil change was $1095. Immediately I knew this price was not acceptable to me so I proceeded to contact him to let him know. I called several times with no answer so I decided to leave a message. I few hours later someone else called and said that **** could not get in touch with me. I informed this person that I had called and left a message and that I would be picking up my car. At this point I was already at the dealership and **** calls me back. I told him I was refusing services and he says I'll go get your car and HANGS UP ON ME. I'm sitting at his desk when he brings my car into the pick up area. He comes into the area at a HIGH RATE of speed, gets out, and SLAMS my car door. He walks into his desk area and says there is your car. He never greeted me, said thank you or anything. HIS BEHAVIOR was extremely unprofessional, immature, and childish. I have a right to refuse any and every service if I so choose. I took my car to a reputable car repair place a little later that week. I was told I didn't need brakes or an upper radiator hose. I spent $340 to get my car fixed. Now I totally understand **** was trying to take advantage of me and was upset that his plan didn't work.

We apologize that your service visit did not meet your standards. However, our research shows on Carfax where you had the suggested repairs from Lexus of Huntsville, completed at DK Automotive on 11/17/2023. We recognize that the use of O.E.M parts, in some cases, are more expensive than aftermarket parts. If we can assist you in the future please let us know.