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            Business ProfileBill Penney Toyota Of Jasper

            New Car Dealers
            BBB accredited business

            Contact Information

            3815 Highway 78 E

            Jasper, AL 35501-8925

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            Email this Business
            (205) 221-3939

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            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            5 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/22/2004

            Years in Business: 57

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Products & Services

            This company offers new and used car sales.

            Business Details

            Location of This Business
            3815 Highway 78 E, Jasper, AL 35501-8925
            Email this Business
            BBB File Opened:
            12/15/2004
            Years in Business:
            57
            Business Started:
            1/1/1967
            Business Started Locally:
            1/1/1967
            Date of New Ownership:
            2/26/2022
            Business Incorporated:
            10/1/1970
            Accredited Since:
            12/22/2004
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            BBB records show a license number of 680033617 for this business, issued by Alabama Department of Revenue. The expiration date of this license is 9/30/2025.

            These agencies may include:

            Alabama Department of Revenue

            50 N Ripley St

            Montgomery AL 36130

            (334) 242-1170

            Type of Entity:
            Corporation
            Business Management
            • Mr. Ryan Hensley, CFO
            • Mr. Foster Cook, General Manager
            • Hunter Johnson, Chief Operating Partner
            • Zack Penney, Dealer Principal
            • Cindy Huet, Human Resources Manager
            Contact Information

            Principal

            • Mr. Foster Cook, General Manager

            Customer Contact

            • Mr. Ryan Hensley, CFO
            • Mr. Foster Cook, General Manager
            • Cindy Huet, Human Resources Manager
            Additional Contact Information

            Fax Numbers

            • (205) 387-5607
              Primary Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            5 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            11/10/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            On 10 November 2022 my wife took her vehicle to be serviced. She was told the servicing would cost $38. They performed the servicing and then informed my wife she had to pay, not the agreed-upon $38 but $98 dollars. The dealership would not relinquish her keys until she paid the extra money. They told her they made a mistake. Thats fine, people make mistakes, but she shouldnt have to pay for someone elses incompetence and/or ignorance.
            Read 4 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Steven M.

            02/10/2023

            This place scams customers into buying new vehicles after taking your own used vehicle in for service. I took my used 2008 Toyota Tacoma in for a transmission flush and change out. The fluid level was low based on a transmission shop finding. While sitting in the customer waiting area, I decided to go out and look at some of the new vehicles on the lot. A car saleswoman approached me to see if I wanted to test drive one. I told her yes since I was waiting anyway. Well after I got back, she told me to wait at her desk. Upon waiting, she went over to talk to the service guy responsible for my fluid change. He apparently told her to tell me that my transmission was bad and then she quoted me $2,000 for my vehicle if I traded it for a new one. I told her no and to tell them to finish changing the fluid so I could go home. After I get in the truck, nothing changed by the way the transmission was acting. I then take it back to the original transmission place when they had time to work on it and they told me that no transmission fluid was even added. After they added fluid, my truck ran fine and has been running fine for days. So Im upset that they were trying to scam me out of my truck and try and get me to buy a brand new vehicle by lying to me. This place needs to be shut down or hire new management.

            Bill Penney Toyota Of Jasper Response

            02/14/2023

            **************** brought in vehicle from his mechanic shop wanting a transmission flush. With the high milage and known transmission issues we had our technicians diagnose the vehicle. After scanning his vehicle our OEM Scan Tool showed hard shift solenoid codes and our ASE/Toyota Certified Technician recommended that the transmission be replaced.  If we were to do a transmission flush on the vehicle there would be an assumed warranty and responsibility on that vehicle by us moving forward. Because of this we recommended not doing anything on the vehicle and there was no charge for any diagnostic or inspection that we did. If this information wasn't relayed to you properly, we do apologize.
            Read 1 More Customer Review

            Local BBB

            BBB Serving Central & South Alabama

            More Info on Local BBB

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