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            Business ProfileAspen Dental

            Dentist

            Contact Information

            7564 Highway 72 W STE C

            Madison, AL 35758-9437

            Get Directions
            (256) 801-0153

            Customer Reviews

            1/5

            Average of 2 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            6 complaints closed in last 3 years

            5 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

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            Business Details

            Location of This Business
            7564 Highway 72 W STE C, Madison, AL 35758-9437
            BBB File Opened:
            5/16/2019
            Business Management
            • Ms. Julie Grover, Complaint Contact
            Contact Information

            Principal

            • Ms. Julie Grover, Complaint Contact

            Customer Contact

            • Ms. Julie Grover, Complaint Contact
            Read More Business Details and See Alerts

            Customer Complaints

            6 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            06/05/2024

            Complaint Type:
            Billing Issues
            Status:
            Resolved
            I had two routine dental services at Aspen Dental office in 2022 and 2023. My account # *******. During the visit, the ********************** hygienist offered Topical ************************ since it's fully covered by the insurance. I agreed with the service. I recently received bill from debt collector stating that I owe Aspen dental 88 dollars (2 x each fluoride treatments of 44). I believe these are mistaken charges, I've checked with insurance company, the claim that shows I do not owe any to the provider. I also contacted insurance company that they have said this claim has already settled with the provider. I think Aspen Dental needs to settle the charge or write off the charge as a capitation with the in-network insurance policy charge.
            Read More
            Read 5 More Complaints

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Elrean J

            09/15/2023

            What a horrible experience I had at Aspen Dental in ******* *******. They tried to tell me that I had to reschedule my appointment because I had not confirmed. I told them I did and showed them the proof (see pics) they then proceeded to KICK ME OUT AND CALL THE POLICE!!! LIKE IS THIS HOW YOU ALL TREAT YOUR PATIENTS! I never cursed or raised my voice! I have it all on video! And then they lied and put in my chart that my appointment was for 3:30 and that I came in at 5 and demanded to be seen!!! I know this because I contacted corporate and they told me that was what was in my chart. I even have the ** with them stating my appointment was at 5:30. I have been in horrible pain and was seeking treatment as a new patient. And now I am left with even more pain!!!! I wouldnt wish this on my worst enemy!!!
            Read 1 More Customer Review

            Local BBB

            BBB serving North Alabama

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