Business ProfileforThe Shower Shop
At-a-glance
Related Categories
Overview
Products & Services
Business Details
- Location of This Business
- 3510A Cottage Hill Rd, Mobile, AL 36609-6504
- BBB File Opened:
- 1/31/1994
- Years in Business:
- 35
- Business Started:
- 1/1/1989
- Date of New Ownership:
- 7/1/2018
- Business Incorporated:
- 6/8/2018
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- JLR Holdings, LLC
- Business Management
- Mrs. Lana Rouss, Owner
- Mr. John Rouss, Owner
- Contact Information
Principal
- Mrs. Lana Rouss, Owner
Customer Contact
- Mrs. Lana Rouss, Owner
- Mr. John Rouss, Owner
- Additional Contact Information
Fax Numbers
- (251) 666-2256Primary Fax
Email Addresses
- Primary
- (251) 666-2256
Customer Complaints
2 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
03/28/2022
- Complaint Type:
- Billing Issues
- Status:
- Unresolved
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Janet C
1 star03/28/2022
In January 2022, I paid more than $***** for two glass shower enclosures. Now on March 28,2022 I was told to "check the contract" because they have NO TIME LIMIT on how long it can take to deliver and they have NO OBLIGATION to refund me no matter how long it is.
The Shower Shop Response
03/28/2022
We have contacted the manufacturer again this morning, and they are working on remaking the door and transom that came in the wrong size with the original order. As soon as we receive the glass, we will call you to schedule the installation.
Please see the email below regarding why we have not received your glass yet.
Thank you for understanding the challenging situation we are all dealing with at this time.
Regards,
Lana
Ms. V****,
At the moment we are only operating with 1 cutting table. Replacement parts are scheduled to arrive Wednesday from Germany. We plan to make repairs and be back to full production Thursday/Friday. The issues last week have caused a huge back log of glass to be cut and we are working to catch up.
Coral Industries
Customer Response
03/29/2022
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