Customer ReviewsforGreenway KIA of Riverchase

I have attempted to reach management about this matter for weeks. The manager I spoke with was very nonchalant to my concerns. My car was dropped off to this dealership on 09/23/2024. I called repeatedly - no updates. Called 10/10/24 and someone told me it needed spark plugs, ********* & could not explain but stated a manager would call me back. No call back, I called back to be told no records of the info I was provided then later told it was the battery. Sent someone to pickup my car on 10/14/24 to be told it was the alternator. Mechanic has my car and none of what they told me was correct after having my car for THREE weeks! THREE WEEKS no communication from them, no returned calls or texts back. My head gasket is blown per a licensed mechanic so none of what was advised or in my paperwork is a correct diagnosis of my vehicle! So to charge me $250 for a diagnostics test and to not provide a true accurate diagnosis is unbelievable! My car is older so I truly feel that had my car been a newer **** I would not have been treated so poorly.

We purchased a vehicle from them in good faith. It had undisclosed damage that they were aware of. We have repeatedly called and emailed. Their voicemails are all full. They don't return messages left with others. They know they are responsible for this misrepresentation and do not want to be held accountable. Now I have a $2,500 repair to contend with that is not covered by the warranty because of their shady business dealings. Believe the one star reviews and do NOT do business with this dealership.

APPARENTLY IF YOU BUY A *** THE FIRST OWNER OF CAR THAT IS THE ONLY WAY RECALLS ARE COVERED! SECOND OWNERS PRETTY MUCH HAVE A BUY AS IT IS POLICY! This is from Shontells mouth from corporate! (

Worst service department. Do not purchase a vehicle from them!

Took our vehicle in for a second time for diagnosis scan on 5/9.Told my wife the same thing as before .she just need simple maintenance. Put the vehicle back up driving away the engine light comes on. She returns I'm back to the service Department they ran another scan and also tested drove it. The code we were talking about showed. Transmission failure. ****************** manager was misleading us the hold time hoping we would go over the warranty. All this could have been avoided if the service manager would have honored the warranty from the beginning. We dealt with this for going on 3 months back and forth. We were never informed of a rental car during this period. 2 days before the vehicle was complete a rental car was mentioned. We would have to pay out of pocket. What is the purpose of the warranty insurance. Service manager did state it was a dummy warranty. Well I think we should be reimbursed the warranty payments and the 2 months finance payments simply because the manager was giving us the run around about the transmission. Not discussing the rental car. Also a long scratch **** is the passenger side front fender.Shop *******, sales, shop employees We want to thank you guys for the support. I will never deal with this type of customer service again from this service Department head personnel

This place is horrible. If you dont believe me then got ahead and come up here. There's only one good person and she's actually fantastic and thats *** in service. Everyone else is horrible. If i could give 0 stars i would. This place isn't even worth the time its taking me to type this so im done...

We were first time car buyers so we were excited after being able to buy our 2014 ***** Accord. But not even a week of having the car we already started having problems with it and it has been downhill since. We were told when buying the car there were ABSOLUTELY no problems but we broke down a week after buying it. Now we are stuck paying for a car that doesn't run when we could have paid what we are paying now and gotten a brand new car elsewhere. We were also told we had a warranty but that was not true so we paid extra for a warranty that doesn't cover s*** I will NEVER come back to this place anymore.

They charged me $5k over the sticker price of my car and I didnt know until I went to trade my car in at ******. Then come to find out they charged me $1,200 for free maintenance and wont cancel it because they claimed it expired at ****** miles when I know in fact it didnt. When I mentioned going to corporate about the maintenance they just started stuttering because they knew they got caught. I will never recommend

Seemed like a good bunch of people. Took all day to buy a car (simple trade, no loan).Had to pay unpaid taxes from previous owner to register the car. ****** offered to pay but never followed through.Car had numerous issues. Dealer will not call me back to resolve. Local Kia ****** in ********** resolved one very quickly for me.Happy to revise the rating if the ****** will simply call me back and resolve the primary issue.

Bought a new car back in July, get into finance and the guy said I had to get extended warranty and service contract for the loan rate but said I could get it taken off if I decided I didn't want it. I have contacted the dealership at least 7-8 times since and they refuse to do anything, the finance guy is always busy or unavailable and his voicemail is always full, they say they'll leave a message for a return call but haven't received one yet.