Business ProfileforStanley Wood Chevrolet-Pontiac Co.

Dropped my car off December 27th for a diagnosis of a new failed transmission. Was told in early january i had to Wait until February 19th, 2024, for an appointment and was assured that 30+ days prior they would have a loaner car. Was given very little notice that they won't have one. Not even 48 hours to find a rental big enough to accommodate. Was told I'd get called back on several occasions but did not, so I kindly said I'm not being rude, but I never get a call back. Stephen says he has other things to do so i go there to speak with a manager. Service worker stephen then tells me they won't ever have one with zero explanation. I have never been treated so rudely for no reason. Terrible communication. My husband was able to get a hold of the manager to find out they are weeks backed up, and customers who bought there had priority. So they had to have known more than 2 days before the appointment they wouldn't have a loaner. The service worker told the manager I went up there cussing, but I had witness and recorded phone calls to prove that that was a lie. I never said one rude word. I was on the verge of crying because it has been a waiting game since december 27th, 2023. I just would not trust such dishonest and rude employees with the care of my car anyway. starting the warranty process over somewhere else. Communication is key! With a side of genuine manners! Definitely a 0/10 very unpleasant experience. Was treated so unfairly and lied about just because I expressed my concern about their communication issues in a professional manner.