We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Is this Your Business?
          Share

          Find a Location

          Crain Kia of Conway has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileCrain Kia of Conway

            New Car Dealers

            Contact Information

            810 S Amity Rd

            Conway, AR 72032-8962

            Get Directions
            Visit Website
            (501) 470-7000

            Customer Reviews

            4.69/5

            Average of 12 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            8 complaints closed in last 3 years

            2 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 10

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            Location of This Business
            810 S Amity Rd, Conway, AR 72032-8962
            BBB File Opened:
            9/8/2014
            Years in Business:
            10
            Business Started:
            6/5/2014
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Crain K of Conway, LLC
            Contact Information

            Principal

            • Ms. Audrey Moss, Office Administrator

            Customer Contact

            • Ms. Audrey Moss, Office Administrator
            • Sylvia Denhartog, Compliance Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Buying a new car

            Customer Complaints

            8 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            01/26/2024

            Complaint Type:
            Product Issues
            Status:
            Unanswered
            On 11/6/2023, I traded a 2020 Kia Sportage at Crain Kia of Conway. This was a leased vehicle. Crain Kia asked me for the payoff amount, and I provided them with $15662 which is the amount that showed due on my online account. They did not contact Kia Finance or Hyundai Leasing and Title Company to verify the payoff amount. Kia Finance has been contacting me since December 2023, stating that I need to surrender the vehicle (which is no longer in my possession). Kia Finance stated that they did receive a payment of $15662 from Crain Kia on 11/16/2023, but that there is an outstanding balance of $645.22. Kia Finance stated that they have tried to reach Crain Kia, but that the business has been unresponsive to them. I spoke with a representative at Crain Kia Finance and was told that I am now responsible for paying the $645.22. This is not fair because I traded the car and Crain Kia did not verify the payoff amount. They are now being unresponsive in helping me to resolve the concern.
            Read 7 More Complaints

            Customer Reviews

            12 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Topeka J

            09/09/2024

            Great customer service. Christopher *** made the process very easy. He was able to find exactly what I want. Go see him today.
            Read 11 More Customer Reviews

            Local BBB

            BBB Serving Arkansas

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

            See What BBB Reports On

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.