23 Customer Reviews
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Review from Dennis L
1 star11/01/2024
Have been promised delivery for eight days and now on day eight been put off agin till day eleven. This is a circus run company. Will tell suppliers of my great experience with this freight company.
ABF Freight Response
11/04/2024
Hi, Dennis. We're sorry to hear about the delay you are experiencing. This isn't what we want or expect from our customers, and we value the opportunity to address your concerns. Would you mind sharing your PRO number with us along with any additional information at social@arcb.com so our team can review and follow up with leaders in the area?Review from Richard J
1 star05/31/2024
Not that it looks like it matters to the company but their customer service and dispatch people are rude. Plain rude. I said that no one is home during the day from 8 to 1 pm. she said well I can put it in the notes. I said I hope no one shows up because no one will be there. She said we will call you an hour before. I said that doesn't matter, no one will be home. there has to be a way around this so that we are not wasting your time or mine . . . . . . . silence on the phone. She repeated what she had said before. All with attitude like I am trying to start a fight. upping the attitude every time she tells me something, pretty sure she is trying to get me riled so she can hang up on me, but I'm not an idiot. Again I said no one will be home between 8 and 1 during the day and that they should make it to where they will come after that and she said well we will just send it back to sender. I accepted the day. But if I'm not home that is ABF's fault and they can reschedule till they get it right or return it to sender. Either way I will be telling the "sender" (who by the way ships a ton of freight) that they should not be using ABF Freight and stick with SAIAABF Freight Response
06/04/2024
Good morning, we are sorry to hear about your recent experience and want to try and help. So that we can pinpoint this particular case, would you mind to email us your PRO/shipping number associated with this freight, along with the date the call took place and the service center to pr@arcb.com? We strive to deliver excellence with a focus on customer obsession, and we apologize for the inconvenience this may have caused you. We appreciate the feedback, and we will follow up accordingly.Review from Peter P
1 star02/28/2024
The worst delivery company in the world. never have good attitude to resolve issue. They have my address and told them my phone number, they said they don’t have phone from the paper so always sent to salvage. Lost $50k due to several failed deliveries. All other delivery companies can reach me or send to me correctly from same shipper, only this company always missed my delivery. Never considered to resolve issue Don’t do business with company. NEVER NEVER NEVERABF Freight Response
03/06/2024
We're sorry you didn't experience great service, Peter. This isn't what we want or expect for our customers, and we've reviewed your shipments to determine the root cause of the issue. Since there was no contact information on the Bill of Ladings for the shipments, we could not reach you to schedule a delivery. We've worked with leaders in the area to associate your phone number with your delivery address in order to resolve this moving forward. We value the opportunity to address your concerns and welcome you to share any additional feedback or comments you may have with our team. Thank you, Brooke D.Review from CHRIS M
5 stars01/17/2024
Our delivery person, Brent, out of Roanoke, VA location. Excellent service and very friendly. Kept in touch regarding delivery time, as schedule may change due to unexpected events, traffic and other delays from other customers. Will use again.ABF Freight Response
01/22/2024
We're glad you had an excellent experience with Brent during your delivery, Chris! Thank you for choosing ABF and for taking the time to leave a review.Review from John H
1 star11/27/2023
A scammer company, I shipped a small pallet, they quotes $441.63, I paid it in full. Then after one month, this scammer company charged us another $610.72 and said payment adjustment for classification change. This is compaltely a scam, what I shipped is office suppliies, there is no any poison or dangerous materials, there is no way to add $610.72 more. We have to chrageback with our credit card. Stay away from this scam company, this scammer company is playing "bait and switch" games, never trust their quotes. It seems relatively cheap quote (not cheaper than Tforce or others) turn out the most expensive one. Will never use or recommend this thief company.ABF Freight Response
12/08/2023
We're sorry to hear about your experience, John, and we would like to look into your shipment further. Would you mind sharing your PRO number and any additional information with us at social@arcb.com so we can follow up with our specialists? Thank you, Brooke D.Review from Michael M
4 stars11/21/2023
Very helpful my wife and went there in a panic to put kast minute items on a crate and even though they were already loading them they allowed us to add the items it was above and beyond thank you ABFABF Freight Response
12/08/2023
Thank you for sharing your experience with us, Michael! We're glad our team was able to assist, and we value your business. Thank you, Brooke D.Review from Ma S
1 star09/13/2023
Horrible experience. Got a 1-hour automated complimentary call, but waited 4 hours for delivery. When I explained to the driver that I was losing time at work to wait this long, he explained he had to take his lunch--but that he was the one that sent the 1-hour message--and couldn't manage to update me on the progress (I know he had my phone number: he tried to call while I was standing in the driveway for him to unload).Review from Justin V
1 star08/30/2023
Customer service = 0 stars Coordination = 0.5 stars Pricing = 0 stars Timeliness = 0.5 stars (half a star as they did eventually show up). I had to add the above to get to 1 star. Might be one of the worse run companies on the planet. Good luck.Review from Greg R
1 star08/28/2023
Driver was rude supervisor was worse. Poor customer service. Don’t do business with this company.Review from Saundra L
5 stars08/10/2023
Amazing service. Friendly, courteous and efficient. Had to make our delivery between a truck/trailer and cars lined up across the street Definitely. 5??rating!
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