Business ProfileforReal Property Management Hometown

Property owners beware. I for one am having a horrible experience with this company. So far, I have received a third less the income that I was receiving with my previous management company. The landlord portal is horrible. The response times and work at turning units has been unreasonably long. The communication is very poor. The principal at my prior management company shut down and moved away so I was looking for a new company. I found this company, which seemed to allude to great customer service and professionalism. I only found out after signing that things were not going at all as I had expected. Between the numerous repair fees and the delays in turning units, my income has gone down by a third. At this moment, a unit has been vacant near a month and no work has been done to turn the unit as of yet. In a major renovation of one unit, the company provided me one very high quote for the renovations from a vendor that this company seemed to allude was a separate company altogether. Unfortunately, I had to go with the quote. With a little research, I found out the principal at this company is also the principal of that vendor. So, rather than receive a reasonable price on the renovation, I had to pay extra because the company only provided me one highly priced choice that happened to be owned by the principal at this company. The owner web portal is horrible. There is no way to see open work orders or deposits held. There is no area where the management company posts receipts for work performed. The current and past leases are not uploaded to the system. This is not an owner friendly system. Communication is poor and it seems that there is not a focus on customer service to property owners. The company seemingly has only one person who handles rental management. This person seems to often have personal emergencies. This person has also been very curt in communications Also, the management company does not seem to want to actually assess charges appropriately for damages done by renters. Rather than have to deliver bad news, it seems the company chooses to take a renter's word that damages were already there and cost the home owner hundreds in repairs that for damages done by renters. On the same property where renovations have not begun, the renters had repainted the home various colors. The management company was instructed to deduct funds for the repaint. Without further discussion, the management company posted a note that the renter found the home that way and so in essence the renter was not going to be charged. I found this out only because I went to the web portal. There was no further discussion about this decision. I am absolutely dissatisfied with the way this company seems to only really care about its interest and not those of property owners. I wish that I had found a review that provides a real experience from another property owner. I would have steered clear of this company. Needless to say, I will not be renewing my contract. My hope is that I will be able to make my mortgage payments on the properties until then. At this rate, it is a serious concern. 1/14/22 - The real property above has gone vacant now for over a month. Just today, I received a text message from the property manager telling me that the painting will not be done until I send them $1,950. This is over two months rent on a tenant that has been there a year. There was no breakdown of how the tenant's deposit or a quote for the painting. There was no indication that anything would be billed to the tenant for causing all the damages. There was only a "demand" for me to send $1,950 before any work would be done. **Correction** Apparently, I was sent an email two days ago with the quote. Still, I did not receive any breakdown of the quote or any indication that any attempt to collect from the tenant was or will be made. 1/19/22 - After asking them to rent the property as is, I received a demand for $2,350 now. It seems they are intent on taking my money no matter what. This is ridiculous.

Hello Rob,


I received your review on 'Better Business Bureau' and was hoping to see if there was a time that we could discuss some of your issues. I understand at the beginning of our partnership you felt like we got off to a rocky start; specifically with my Property Manager, Alli Harp. Once we spoke on the phone about said issue, I was under the impression that the issue was taken care of and I sincerely apologize if I misunderstood and that was not the case. Although one can never be perfect, Alli has been with my company for a year and a half and deals with 70+ owners; not once have I had someone question her professionalism, attitude, or character. If you feel differently then I want to extend an apology to you. I saw that you expressed concerns about the landlord portal, and its inability to supply the information you need. Appfolio, the platform that we use, is the most popular platform in the country for management companies like ourselves. Any information that Appfolio is unable to give you, we would be happy to do ourselves. Having investment property myself, I know the importance of having your ducks in a row and having a clear understanding about your finances. Knowing this, I have instructed my bookkeeper to start sending you profit and loss statements that will give you a more clear and direct way to see where your money is going. To accommodate you best, we are looking into whether you as an owner can view open work orders, and have reached out to appfolio corporate to express that need. However; in the meantime, we are happy to inform you of work order status at any time, after all, we understand that an open line of communication is key to both of our success. However, I would like to note that we do not have an email or text noting that you thought this to be an issue, so we were simply unaware but are happy to make that change. I admit fully that the turnover time of 123 Rocky Reef was slower than normal. I do want to point out that you were sent an email on December 22, 2021 asking for the approval for a repaint and we did not get your response for approval till January 3rd, 2022. Of course it was the holidays, but this cost us two weeks on the rent ready process. I would like to inform you that the property has been repainted and it was rented yesterday. To address your concern of myself being the owner of PCR construction, the company that did the work on 123 Rocky Reef, I would like to note that you received an email from Alli Harp on October 7th, 2021 notifying you that I was the owner of the company who gave you a bid for the work. You were given the option to get a quote from another vendor of your choice, and we were notified that you had chosen us to do the work the property needed. In the future, I want you to know that we welcome any company of your choice to work on the property, after all, you are our client and we seek to serve you the best that we can. I know that you sought information regarding tenant leases; however, providing you any information in tenant leases is against federal law without written approval by the tenant in question according to HIPAA standards. In reply to your statement that we did not charge the tenant for their damages, in turn siding with the tenant; we wanted to inform you again that the tenant did not receive their deposit back upon move-out and all of their deposit was refunded to you. This information was communicated to you via email on January 14th, 2022 stating that the $1,025 deposit was applied to the property at 123 Rocky Reef. In regards to any repairs that were made to 123 & 139 Rocky Reef, we informed you of the itemized costs and totals, which you signed and gave us your approval for. I do not have any record that we stated that it was required funds to be paid in full prior to any repair work getting started. We did, however, request that you submit your signature on the quote stating your approval to begin repair work. To clarify, the reason we requested $1,950, and then raised the requested amount to $2,350 in the matter of two days was because we received more invoices from vendors within that short time. We could have resolved this by simply paying for it out of the rent collected instead of asking for an owner contribution, and we did not, I apologize- as a property owner myself I see how that could be upsetting. The goal of our book keeper was to keep your statements clean and less confusing. In the course of our time together, we have emailed you two 'Owner Statements' for 123 Rocky Reef. If you were wanting something more specific, we would be happy to provide that for you- after all, it is your property and we are here to help. I have personally reviewed all correspondence between you and my Property Manager and I did not come across an instance when a prompt response was not provided, please let me know if I am overlooking something as I strive to be quick and prompt with all of our owners. I truly am very sorry you are