Business ProfileforM & M Heating and Air, Inc.

I have been using M&M Heating and Air since 2013 when they installed my HVAC system in the house I was building. I've had problems with the York units ever since they were installed. I've literally had them out to my house every year since 2013 working on them. I always thought their prices were high but recently I found out they were unreasonably (rip off) high. My a/c stopped working in early May 2023 and they came out and found that the furnace fan had gone out. They gave me a quote of $4500 to repair it. They told me for $200 more they could just install a completely new furnace. I was about to tell them to replace the furnace and then I decided I should slow down, look for the part on the internet, and get a second estimate. A quick internet search led to me find the part, which was way cheaper than what they told me. I got a second quote from a very well known, reputable HVAC company in the Little Rock area and their quote was $2,500....$2,000 (almost 60%) cheaper than M&M. After this, I started thinking back to one of the outside units that they recently replaced. I decided to look up the cost of the unit they installed because, looking back, what they charged me seemed really high. I found the unit on the internet, retail for about $1,500 and read it is not a very good brand. On their quote they didn't list the brand or model they were going to install. They charged me around $4,200 to replace it and it took them less than an hour for the install. I wanted to support this family-owned, small business because I figured they had to be fair and honest to stay in business. That was a big mistake! This is partially my fault for just trusting them and never getting a second (or third) quote. I caution you to avoid this company at all costs or you will be getting lousy equipment at an astronomical price!!! I know that companies have to make a profit, but it should be done in an ethical manner.