Business ProfileforSuperior Auto Repair & Transmission
At-a-glance
Related Categories
Products & Services
Business Details
- Location of This Business
- 1002 South Redmond Road, Jacksonville, AR 72076
- BBB File Opened:
- 10/22/2001
- Years in Business:
- 25
- Business Started:
- 6/1/1999
- Business Started Locally:
- 6/1/1999
- Type of Entity:
- Sole Proprietorship
- Contact Information
Principal
- Mr. Donnie Hall, Owner
Customer Contact
- Mr. Donnie Hall, Owner
- Additional Contact Information
Fax Numbers
- (501) 985-7774Primary Fax
- (501) 985-7774
Customer Complaints
1 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
01/25/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
1 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
John W
1 star05/06/2022
Superior Auto Repair & Transmission Response
05/10/2022
Second time was to detume
This time was for converter failure which is a part we purchase new
There was a number of these converters that failed that were installed around the same time
This is not something we can control considering we purchase them new
With the parts situation as it is it does take longer to repair because we go back through the transmission again just in case it put trash and metal in the unit. We could have just replaced the Failed torque converter but we take the time to reinspect and redo the entire unit. It does take longer but we do take pride in our work
I apologize that we didn't do things as fast as you wanted but we do things for quality not quantity
As far as screening calls. The phone is very busy and we cannot always switch over to the second line as quickly as we would like
We do not have time to screen calls.
We did complete this truck on 5/9/22
And he was allowed another 31 days added to the warranty since this is what he said was the time frame of loss
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.